HSBC’s mobile banking app went down for around an hour this morning, leaving thousands of customers struggling to access their accounts.
Outage tracker DownDetector reported more than 1,500 complaints relating to the bank.
Some customers said they kept getting an “error” message when trying to log into the app.
The HSBC website appeared to be working, but customers need a code from the app to log into their online account on desktops.
This meant some people couldn’t access their account on the HSBC website either.
HSBC confirmed its app went down between 10am and 11am, although it hasn’t said what caused the issue.
App users tweeted HSBC this morning to complain to the bank.
One customer asked: “Is the app down? I keep getting an error message.”
Another tweeted: “Can’t access your app. Is it down?”
A third said: “App seems to be down, it is stuck on unstable internet connection and I cannot generate a security code for online banking log-on.”
One customer tweeted an error screen which showed the following message: “We can’t establish a stable connection to HSBC.
“Ensure you have a good Wifi or mobile network signal and try again.”
HSBC told The Sun its online banking and telephone banking services were unaffected by the glitch.
It’s unclear exactly how many customers experienced issues with the HSBC app, or what areas of the country were affected.
We’ve contacted the bank for more information and we’ll update this article when we know more.
HSBC has a service checker so you can see if there is an issue with its service.
You need to enter your postcode so it can give you an update for your area.
This will tell you if there is a problem locally, or nationwide.
If you want to make a complaint then you an do via phone, web chat or letter.
HSBC has a dedicated page on its website where you can find the complaints information.
Other outages include the TSB website and app going down for three hours in April, leaving customers struggling to log in.
First Direct’s website and app went down for two hours in May.
And in March, Lloyds and Halifax apps and internet banking went down.