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BT internet down as outage in Scotland leaves hundreds of customers unable to use the web

BT has suffered an outage in Edinburgh, Scotland with hundreds of customers reporting problems getting online this morning.

Almost 900 people have reported issues on outage site Down Detector, with 61 per cent saying they’re having problems with internet, 34 per cent reporting email issues, and 3 per cent saying their phone isn’t working.

BT says severe weather has caused an outage at its Edinburgh exchange, which is where home broadband cables feed into, this morning.

But it adds that home phone and mobile customers are unaffected.

In a statement it said: “Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected parts of the city as soon as possible but due to the scale of the damage we don’t expect service to be restored until later today (Wednesday).

“Phone and mobile services are not impacted. We’re sorry for any inconvenience.”

The provider recommends customers check back its service status tool in a few hours.

But BT’s service status tool also reports problems with phone and broadband elsewhere around the UK and Down Detector reckons issues are UK-wide.

It says there may be phone and broadband problems in towns including Ramsgate in Kent, Portaferry in Northern Ireland, and Llangurig in Wales.

Separately, it adds that due to recent weather conditions, in particular thunderstorms, it is aware of problems “affecting large parts of the UK”, which may mean you can’t connect to the internet. 

We’ve seen reports of problems on social media in Eastleigh in Hampshire and in West London, as well as in and around Edinburgh.

It follows a large spike in complaints last night where almost 1,500 people reported problems with their BT service.

The latest issues will be another blow for millions of Brits working from home who’ve already suffered numerous outages across different networks during coronavirus lockdown.

Just last month, Virgin Media’s customer website and emails went down leaving thousands unable to log in.

One BT customer tweeted this morning: “It says the local outage in my area (Eastleigh) was fixed last night but it definitely wasn’t. Whole street can’t connect to broadband.”

Another wrote: “Do you have broadband issues in Edinburgh and do you know when things will be back up if so?”

Someone else added: “Oh good, it’s the children’s first day back at school today so already stressful, why not chuck in a broadband fault so I can’t log on to work and instead spend my morning on hold? Cheers @bt_uk”

Broadband issues are frustrating for customers at thousands of people continue to work from home.

BT has a service checker on its website so you can see how services are performing in your local area.

You need to enter your phone number to check your line.

Major broadband providers have recently agreed to switch millions of vulnerable customers to cheaper deals saving them £70 each a year.

Meanwhile, Universal Credit claimants can get home phone and broadband from BT for just £10 a month.

And if you’re struggling to pay your bills, you should be offered a repayment holiday.

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