At the beginning of the shutdown in March, I began using the London-based car-sharing system Zipcar to commute safely and initially rated it highly among friends.
In designated zones, the Flex plan allows you to pick up cars and drop them off at the end of your commute.
I found I was being paid for trips that were 12-14 hours long and when I tried to use it, the app’s “End Trip” button did not register, which I did not realize.
The trips were corrected reasonably quickly after I contacted Zipcar. I got the first reminders in November for parking violations that went back three months – tickets that were not properly completed relevant to the trips. Eleven were sent, each amounting to £ 130 plus a service charge of £ 15 (for each ticket), totaling more than £ 1,600. By changing the trips as before, I tried to solve the issue, but I was referred to various departments. Finally, I got an email telling me that the website of the company suggested where we were permitted to park in different London areas.
They gave me the contract portion and explained that this was final. DC, London SW8Zipcar says its Flex service aims to provide customers – paying by the minute – with a cheap and easy way to use cars in the capital.
It maintains that the various parking regulations in London boroughs are made clear to users through both the app and the support center – with links to the different websites of the council – and that it does not say that members can park wherever they choose. However, we believe the online information is a little confusing. Users are told when choosing “Flex cars” in the app that the area where a car can be picked up or dropped off is highlighted in blue, whereas all restricted parking areas are marked in red.
Zipcar looked at your account and insisted that the violations that caused the fines were your fault. You were fined eight times for driving in a bus lane and 13 times for parking in a loading dock/street when restrictions were in place. Zipcar said it met with you several times and attempted to clarify that you violated traffic and parking rules, but you ignored the notices and caused further fines to accrue. Zipcar said, “All members of Zipcar must comply with traffic laws as they would in their ow.”
“In the case of this customer, the fees were correctly allocated because the rules were repeatedly violated by this member. “The amount you owe has now risen to £ 1,740.
Zipcar has agreed to a payment schedule after our involvement that will allow you to spread the payments. We accept letters but are unable to reply individually. At [email protected], contact us. Please provide a phone number during the day where you can be contacted.
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