Virgin Media has issued a warning to all customers, and failing to heed it could cost you money.


Virgin Media has issued a warning to all customers, and failing to heed it could cost you money.

VIRGIN Media is warning subscribers to be wary of bogus phone calls claiming to be from the broadband provider.

Users of Virgin Media should be wary if they are approached by the company when they are not expecting it. Scammers are aggressively attempting to exploit clients through phony phone calls that use devious tactics known as Vishing to acquire personal data, according to the broadband and TV provider.

It’s easy to be duped into thinking that the person on the other end of the phone is from a legitimate company since they sound kind, polite, and professional, but this isn’t always the case. Cold calling is a tried-and-true tactic that scammers can use to their advantage. Once a person has been duped, they may give hackers access to their bank account information and, if they provide internet IP addresses, full access to their own computer.

This form of cold call is on the rise, and it’s critical to understand the ramifications. Anyone who is unsure about a call they receive should simply hang up the phone, according to Virgin.

However, there are a few things to keep an eye out for to ensure that everything is authentic. If you have a pre-arranged call with Virgin, the company claims it will question if you are the account holder and confirm three random characters from your account memorable word (no more, no less).

If you don’t have a memorable word on your account or can’t supply the three random characters, Virgin will ask you to answer a security question that you set up when you first opened your account.

Virgin will ask you to confirm two of the following when calling you about an offer or moving house: your postcode, the first line of your address, your account number, your email address, or your date of birth.

Anyone who suspects they have been scammed can still prevent hacks from occurring.

Anyone who suspects they have been a victim of fraud should follow Virgin’s recommendations.

If you believe you may have given away financial information, contact your bank.

Change the password on your account.

Freely report fake SMS to Virgin on 7726, and they will investigate.

Action Fraud may be reached at 0300 123 2040.

Make a call to Virgin. “Brinkwire News in Condensed Form.”


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