Thousands of people have been without internet for 18 hours… and counting due to a Sky Broadband outage.
THOUSANDS OF Sky Broadband subscribers have been without internet for the past 18 hours due to an ongoing issue. Worse, there’s no indication of when clients may expect their home broadband connection to be restored. The same problem is affecting NOW Broadband, which is run by Sky’s parent company.
Engineers are working to resolve a broadband outage affecting thousands of Sky Broadband users in the South-East of England and portions of Wales, including Cardiff. The issues first surfaced around 6.30 p.m. last night (September 1). Sky confirmed the problems, assuring that teams would investigate what was causing the nighttime outage. However, it’s been almost 18 hours since disgruntled consumers first complained about the issues.
Customers with NOW Broadband hubs in their homes will also be without internet today because Sky owns and runs NOW, formerly NOW TV.
Customers affected by the outage, which is one of the longest in recent memory, have received an apology from Sky. “We are aware of issues affecting Sky Broadband and Talk customers in Cardiff and areas of South East England,” a Sky spokeswoman informed this website. We’re looking into the problem and apologize for any difficulty this may cause.”
Engineers are still working on a repair, according to the latest update supplied by customer service personnel on Twitter via the @SkyHelpTeam account. The solution’s completion time has yet to be determined. “Engineers are still on site and working towards a resolution to restore services as soon as possible,” the tweet continues. More information will be provided as soon as it becomes available.”
Last night, the independent website DownDetector, which analyzes customer complaints across social media to monitor web service performance, reported a big rise in complaints from Sky Broadband subscribers. At its peak, 2,329 users complained about their broadband connection breaking down every minute.
This morning, reports on social media are picking up, with over 687 people complaining about terrible broadband connections at the time of writing. These reports are also on the rise. That makes sense; as more people try to login to their work email, check social media, or stream their favorite Netflix boxset in bed, the flaws are bound to become more visible. “Brinkwire News in Condensed Form.”