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Slack messaging software hits record number of active users as employees everywhere work from home

Software facilitating remote work has seen unprecedented demand as more and more people are isolated due to an ongoing coronavirus pandemic.

According to founder of Slack Technologies, a popular work-from-home software that lets people communicate with one another using instant messaging, millions of active users have flooded the service in a little more than a week, breaking a company record.

On Twitter, Slack CEO Stewart Butterfield said that simultaneously connected users increased from 10.5 million on March 16 to 12.5 million on March 25.

My day job (also: night job) is CEO of Slack, a publicly traded company with investors to whom I am a fiduciary, 110k+ paying customers of all sizes, and thousands of employees I care about very, very much. The last few weeks have been 🤯😳😢 Here’s what it’s been like. [Thread]

Butterfield also said that From February 1 to March 25 Slack added 9,000 new paid customers, and over the same period average use of Slack increased approximately 20 percent.   

Likewise, Slack’s competitor, Microsoft Teams, has seen a surge in daily active users, reaching 12 million last week – an increase of 1 million users. 

Though Microsoft Teams still has a substantial lead over the company with 44 million active users, Slack has carved out its own niche in the remote working market.

As noted by The Verge, Slack was selected by the tech giant, IBM, to facilitate the communications of its more than 330,000 workers.

What effect the influx of users will have on those services and whether they will be able to handle the increased usership remains to be seen. 

An influx of remote workers has caused issues for many tech companies across the world as they deal with unprecedented demand.

Among them are giants like Netflix who saw outages across the globe this week, making users in Europe and the US unable to stream content.

Additionally, gaming services like Xbox Live and Nintendo online have also seen major outages as people isolate in their homes.  

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