Sky Broadband Crash Affected Thousands


Thousands have been affected during the lockdown as Sky broadband was down for some.

According to Down Detector, the issues reached a peak at 11.08 am with over 1000 reports of issues with Glasgow among the areas where there are the most problems.

About 93% of the problems are with the internet, 5% say they affect television, while 1% report a “total blackout.” the tracking site said.

The outage comes at a time when, as the national blackout has been lifted, millions of individuals, both children and adults, are stuck at home.

Throughout the UK, schools and workplaces are closed due to increasing rates of coronavirus infection.

“In the middle of a conference, one user reported, “I’m working from home and the internet went down. It’s back after two minutes, it’s not after 40 minutes.

This has happened many times, and I’ve had these strange outages for about half my shift. I wasn’t really hitting quotas and barely getting anything done at all.

“I need the internet to work or for there to be a real reason I can say to my boss, why is Sky telling me on the phone that everything is fine?”

The effect was felt across the UK, and Sky said on Monday evening that it was working to “fix the current ongoing broadband issue.”

“Support teams remain in place and are working to restore service as quickly as possible and hope to have the issue resolved shortly,” Sky’s official customer support team tweeted shortly before 10 p.m.

Sky apologised for the inconvenience caused on Monday evening and said that they were working to restore service as soon as possible.

The Sky Help team tweeted, “We are aware of the current broadband issue and continue to work to fix it,”

The official customer service team said earlier in the day that they were aware of the problems affecting broadband users and warned that individuals could have difficulties getting online or making and receiving calls.

A spokesman for Sky said the issues were limited to South Yorkshire.

“There was a four-minute outage of our broadband services in the South Yorkshire region this morning. We apologize for any inconvenience this has caused,” it said.


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