A FAMILY drove 400 miles to a holiday cottage to find it double-booked — with a German couple drinking wine in the garden.
Caroline Baskin, 51, spent £1,200 on the week-long break in a fishing village.
The teacher was taking her 15-year-old twin boys and their brother, 17, as well as mum Val, 80. They split their drive from Liverpool to Dornie, North West Scotland, over two days.
Caroline said: “When we arrived, my eldest son walked over to the couple and asked them what they were doing.
“They told him to go away and said they’d driven from Germany.” The family then paid £300 for two nights in a hotel plus £900 for another cottage.
Caroline is awaiting a refund from Hoseasons after booking her break on their website.
Other customers have complained about the firm selling the same holidays twice.
Emma-Louise Williams and her husband, children’s author and poet Michael Rosen — who spent 47 days on a ventilator with Covid-19 — had their week in Somerset cancelled late. She said: “They gave no reason. It was very disappointing.”
A Boycott Hoseasons Facebook group has more than 600 members. Awaze, which owns Hoseasons, blamed its “duplicate booking issues” on a flood of late bookings and rebookings.
It said those affected could rebook a holiday or have a refund. It added: “We are sorry.”
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