AN EasyJet pilot forced a passenger with chronic asthma to wear a facemask despite a medical exemption.
The man said he felt “ambushed” by the crew and was told to put a covering on or he “was off” the flight.
EasyJet have since apologised for the clash, which took place on a flight from Jersey to Gatwick, the BBC reports.
The man, who wishes to go by the name of Nick, had printed off an exemption card from the government’s website and it was accepted on his journey out to the Channel Islands.
However, on the return flight cabin crew said it was not valid and ordered him to wear a mask.
Nick claimed he suffered a humiliating “storm of abuse” from other passengers.
He said: “The staff came to speak to me around six times. The 30-minute delay was seen as my fault and each visit whipped up more hostility among the passengers.
“I was insulted, shouted at, laughed at. It felt like everybody was against me.”
I was insulted, shouted at, laughed at. It felt like everybody was against me.
Nick became so panicked he started filming the scenes on his phone with footage showing the pilot telling him he needed to comply or he was “off”.
To stop the flight being delayed any further Nick agreed to wear a mask, but said it made him hyperventilate the entire journey home.
He added: “I would do anything to avoid wearing anything that restricts my breathing. That’s more terrifying than being insulted by 100 passengers, but eventually I felt like I had no choice.”
Another passenger, who wished to remain nameless, said Nick acted “calmly” in a stressful situation – despite EasyJet initially claiming he was being “disruptive”.
While masks are compulsory in most public settings, there are exceptions for those who need to wear them.
People with breathing difficulties, disabled people and babies are among those exempt from wearing a face mask
EasyJet has since come out and apologised to Nick for the behaviour of its crew.
In a statement it said: “We have recently updated our policies in line with recent UK government guidance so that as well as a medical certificate, customers can alternatively provide a relevant document from a government website or lanyard.
“We are sorry that this new policy was not recognised by the crew on this occasion.”