AN ARGOS customer was left disgusted after she claims she was texted by her delivery driver asking if she was single.
Katie, from East Yorkshire, shared a screenshot of a text allegedly from the driver, which she received on Monday – and complained to Argos about the breach of GDPR.
The message explains that the sender “came and delivered to her house” earlier in the day, before going on to ask the “wild question”.
A horrified Katie shared her experience with Argos on social media yesterday, with the customer service team vowing to refer it for further investigation.
The photo shows the conversation between Katie and the alleged Argos employee.
At 5:22pm, she receives a message saying “Hey”, to which Katie asked “Who’s this?”
“Please can you tell me who this is as I don’t have your number stored.”
The response reads: “I came and delivered to your house earlier today.
“I have a wild question to ask you I was just wondering if you were single?”
After Katie did not respond, the alleged delivery man sent a follow up message with a question mark.
Katie shared the messages with Argos, saying: “Reporting this as a GDPR breach.
“May lead to this man getting nasty, he now has my number, name, address and came into my house to deliver the item.
“I don’t know his motives; he could get malicious or share my details elsewhere!
“Yesterday I received a delivery, I opened the door and asked for this to be placed in the living room, that was all I said, closed the door, done.
“At 5 pm I receive a text saying ‘hey’ I ask who this is numerous times.
“Only to discover your delivery driver in the Argos lorry and uniform, has stolen my private phone number and proceeded to message me inappropriately.
“This member of staff now has my name, address and phone number, I do not feel safe knowing my data was accessed so easily and I am concerned as when I report this breach in GDPR he may react negatively.
“I am completely disgusted in both incidents of service.”
Shocked Facebook users responded to the post.
One said: “Wow very wrong. Sounds like Argos aren’t too fussed, poor customer service.”
Another added: “This is a gross breach of confidentiality and Argos are to be held accountable, clearly a poor vetting on delivery drivers for a start.
“Hope you get this problem solved and at least some form of compensation.”
And one wrote: “This is evil. This is why women are terrified of being harmed.”
This member of staff now has my name, address and phone number, I do not feel safe knowing my data was accessed so easily and I am concerned as when I report this breach in GDPR he may react negatively.
Argos’ social media team also responded, saying: “The investigation itself would be outside the scope of what our Social Media team can advise on.
“What I will be doing is getting all the relevant information reported to the correct team so that an investigation can be carried out.”
GDPR, General Data Protection Regulation, states that any information that can indirectly or directly identify someone falls under the GDPR regulation.
The regulation states: “The protection of natural persons in relation to the processing of personal data is a fundamental right.”
Under the regulation, personal phone numbers are seen as personal data and therefore are expected to be protected.
Previously, a pizza delivery girl shared texts from a creepy customer who threatened to report her if she didn’t ‘send pics’.
And we shared how a new mum was left mortified when she accidentally asked her Hermes delivery driver for period advice after mixing up numbers.
Plus, this woman was left disgusted after man sent topless pic when she offered to volunteer for mental health organisation.