Backlash against the BBC after the channel “turned off” a 90-year-old pensioner’s TV license refund.
THE BBC has stirred outrage once more when a 90-year-old woman was charged for her TV licence for several months despite being guaranteed a refund since she did not have to pay for the right to watch television.
A Bolton resident identified only as “CG” wrote to The Daily Telegraph’s “consumer champion” Sally Hamilton to express their dissatisfaction with the TV Licensing Authority, and hence the BBC. The letter claimed that they had filled out all of the necessary procedures for their 90-year-old mother’s TV license, set up monthly direct debit payments, and mailed the paperwork, only for the OAP to reveal that she was receiving pension credit.
The user supplied all the appropriate information and was informed it would be “worked out” because the rules now specify that anyone getting this benefit above the age of 75 should not have to pay the license cost.
They were told that the initial payment would be made – as it was on December 1, 2020 – but that it would be returned.
They noted that a second payment was taken four weeks later, on January 1, and that despite being informed that the problem will be resolved in four weeks, another payment was taken after that time.
The person was advised that reimbursements were taking longer to process owing to the Covid epidemic, and that it would take another four weeks to fix the issue, but that more payments will be taken in March and April.
Two of the payments were repaid later that month, but the complaint said they had to call the TV Licensing Authority regularly to track down the remaining owing funds.
“The BBC turned off my 90-year-old mother’s TV license refund,” they stated.
“The first payment of £19.68 was taken on December 1, 2020, as expected. However, on January 2, a second payment was made.
“I was told it will be resolved in four weeks when I called. However, another payment was taken four weeks later.
“I called again and was told that the refunds were taking longer than expected owing to Covid, and that it would take another four weeks.
“Payments were still being taken in February, March, and April, and each time I called, I was told it would be four more weeks.
“Finally, two of the funds were reimbursed in April. Since then, “Brinkwire Summary News” has been released.