When the NHS Covid app goes down, travelers will be unable to show their vaccination status.
TRAVELERS were stranded yesterday due to issues with the NHS app and website, which prevented them from proving their vaccination status.
The Covid Pass, which is used to show that someone has been double-jabbed and is safe to travel, was unavailable for more than three hours, according to NHS Digital. It said the problem was caused by a technical issue with a global service provider, which impacted “many” organizations.
Tourists expressed their dissatisfaction, with several claiming to have missed flights as a result.
It was regarded as a “shambles” by Chuck Adolphy. He was about to embark on a dream vacation with his girlfriend, flying from Gatwick to Ljubljana, Slovenia’s capital, when he was turned away.
“I went to the app and my Covid Pass wasn’t showing up,” he explained. I didn’t even realize there was an outage at the time; I was simply turned away and informed there was nothing they could do about it.
“I called the number and they told the app and site were down and there was nothing they could do about it.
“EasyJet was silent as well.
I showed them my vaccination card, but they didn’t believe me.”
Later in the day, health officials announced that the Covid Pass had reopened.
“The NHS Covid Pass service was momentarily unavailable between 11.45 a.m. and 3.15 p.m. as a result of a technical issue with a global service provider that affected several different organizations,” an NHS Digital representative stated.