Update from the Department of Work and Pensions (DWP): A significant change has been announced that will affect everyone who receives benefits.


THE DEPARTMENT FOR WORK AND PENSIONS (DWP) is to be part of a significant change which is set to affect all those in receipt of benefits across the UK, as alterations are made to Government processes.

The DWP oversees a number of benefits such as Universal Credit, Pension Credit and PIP, as well as payments such as the state pension – with millions receiving monetary support. However, as the Government seeks to modernise the way it administers these benefits and payments, new changes are due to be made. Today, the Government unveiled new plans which endeavour to make it easier for the public to access online services – including DWP benefits.

Under the changes, a new app will make it easier for the public to access dozens of Government services in a ‘one stop shop’.

It provides users the option to use technology which is embedded in their smartphones to be able to quickly access Government services online via the official website.

A user’s identity can be verified using facial recognition or fingerprint scanning, tools which many people already use through their mobile phones on a daily basis.

At present, there are 191 different ways for people to set up a variety of accounts to access different services, including benefits, and 44 different sign-in methods.

However, it is hoped the plans will mean people no longer have to remember multiple usernames and passwords to access different services.

The Chancellor of the Duchy of Lancaster, Steve Barclay, said: “Now more than ever, it is important that Government responds to people’s heightened expectations about the services they use.

“During the pandemic, people have had to interact with public services in a variety of new ways, including the NHS app and the vaccine booking service.

“People rightly expect Government to be data driven and digitally literate, and this will be a priority for me in my new role.”


The Cabinet Office confirmed the app is to be developed with data security at its heart.

This is to ensure “robust” data protection principles are in place, and to make sure users remain in control of their data.

The move is expected to bring the Government in line with the private sector, where people already expect to be able to log in and access a number of different services at the click of a button on. “Brinkwire Summary News”.


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