The Crusader makes a sporting gesture to correct a customer’s debit error.

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The Crusader makes a sporting gesture to correct a customer’s debit error.

This tangled direct debit cancellation glitch came dangerously close to costing a customer £255, but it all worked out in the end. It’s all too tempting to assume that once a contract is completed, everything is done and dusted. However, you should constantly check your bank account thereafter to see if the charges have persisted.

When George Williams moved home in the summer of 2019, he was entitled to continue paying for his Sky Sports package until the contract expired in March of last year, despite the fact that he no longer utilized it. George, 81, who does not use email, called to inform the broadcaster of his new address and plans. He didn’t follow up and notify his bank that the direct debit had ended, which is always a prudent precaution.

When George Williams moved home in the summer of 2019, he was entitled to continue paying for his Sky Sports package until the contract expired in March of last year, despite the fact that he no longer utilized it.

++ Please contact consumer and small business champion Maisha Frost at [email protected] if you’ve been affected by this issue or believe you’ve been a victim of injustice.

George, 81, who does not use email, called to inform the broadcaster of his new address and plans. He didn’t follow up and notify his bank that the direct debit had ended, which is always a prudent precaution.

We asked if it could rethink given the circumstances, particularly with Covid, which is making record checks more difficult. It possesses, as it states:

“We apologize for the inconvenience and have applied a £260 credit as a gesture of goodwill owing to the inconvenience.”

“My dad is overjoyed,” George’s son said.

[The name George has been changed.]

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