‘It shattered my confidence!’ – A victim of a bank scam loses £12,000.
Following a spate of bank scams, Britons are being urged to remain vigilant.
Scammers are targeting vulnerable Britons, according to the Financial Ombudsman Service, which has seen a significant increase in complaints over the last year.
A bank scam left one Newcastle resident depressed and unable to work after they lost over £12,000.
In the first quarter of 2021, the number of customers seeking assistance from the Financial Ombudsman Service (FOS) with fraud and scam complaints grew by 66%.
According to the FOS, this is a major issue that has only gotten worse during the COVID-19 pandemic, and banks must do more to safeguard vulnerable customers.
One resident of Newcastle upon Tyne complained to The Guardian that a con artist had duped them out of £12,650 and left them penniless.
“I was a victim of a banking scam and reported it to my bank within a couple of hours,” JK from Newcastle wrote, “but the transactions had already gone through and I have lost £12,650.”
“I have been unable to work for a year due to severe depression and anxiety,” JK continued.
“I was recently diagnosed with autism and am waiting to file a claim for employment and support allowance.”
“I’ve told the bank about everything and the stress it’s causing.
“I had hoped that receiving an autism diagnosis would help me understand and address my mental health issues, allowing me to return to work, but it has shattered my confidence.”
The matter has been resolved since the Ombusdman wrote in, but the Ombusdman said there are many more cases that show more needs to be done to prevent scammers from stealing people’s money.For the first time in over a decade, current accounts were the most complained about product, with consumers bringing 6,911 complaints.On its website, the FOS said: “For the first time in over a decade, current accounts were the most complained about product, with consumers bringing 6,911 complaint.”
Meanwhile, Action Fraud released a scam alert after discovering that courier scams have cost £10.3 million since the beginning of 2021.
When the victim receives a phone call, it is considered courier fraud.
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