Name: Dunne Richard.
What is your company’s name?
Where are they based?
In Glasgow. We also have a software development office in Kolkata, India, which developed out of our long-standing partnership with Meghlal Khan, a development specialist based in Kolkata, with whom we built a base.
What goods or services are sold by the company?
Our name, OnePatch, comes from a patch panel for a machine that gathers everything in one location. For rising and managing multi-channel e-commerce companies, we have a solution. We integrate the distribution platforms, product listings, accounting packages, inventory control and shipping couriers of online retailers into one simple-to-use system. During the Coronavirus blackout in the UK, we benefited from increased Internet retail activity.
To whom is it sold?
OnePatch spans the entire range of online shopping, from home-based retailers to massive, varied inventories and complicated inventory management and shipping problems for large companies. We also cover brick-and-mortar distributors trying to keep up with the online activity’s relentless march, with an electronic point-of-sale (Epos) system that incorporates all their activities as well. Our focus is currently on growth in the UK, but India, with a population of almost 1.4 billion, and Indonesia, with 273 million people, have enormous potential.
In these regions, online retail is really taking off, and we expect to increase the sales team in Kolkata to at least 10 individuals in the short term to ensure that we are well placed to take advantage of the opportunities that arise.
What is the turnover of theirs?
How many workforce?
Six people in Glasgow, nine web developers and two sales workers in Calcutta, and another 11.
When was this company founded?
In 2019, we formed the business and in February this year we went into full service.
Why did the plunge take you?
For about five years, my brother Brendan and I owned and operated a web development business, where we designed websites to meet customer specifications. One day, a customer who had several items to sell asked us if we could create a storefront for him that he could use on Amazon to showcase and sell goods. It took about three weeks to manually enter each of his product lines into Amazon, and we knew there had to be an easier way to do it. So we set out to build software that was able to do what was needed. It took a lot of trial and error and experimenting for six months, but we finally found the right solution. Although we are constantly developing and upgrading it, the program is the cornerstone of our activity today.
What were you doing before venturing out on your own?
Our father, Eamonn Dunne, founded Ireland’s largest recycling company in the 1990s. He accumulated a warehouse full of IT supplies, old computers, displays, keyboards and all the rest, in addition to paper and plastic. He let us play with them all over, always taking them apart to see how they function. We learned a great deal in this way and started to realize that our future was most likely in the field of computers. I followed Brendan to Glasgow from Dublin when I was 16 and joined his computer repair company.
How did you raise the money for the start-up?
We financed ourselves by creating websites for e-commerce and custom company apps. Through that, we learned more and saved our earnings to invest in the creation of software that is today’s OnePatch base.
What was the biggest breakthrough you made?
This one customer’s request who wanted an Amazon store; it put us on the road we’re on right now.
What do you love most about running a business?
I like the fact that it’s new every day and you really don’t know what to expect.
What are your goals for this business?
For anyone selling goods and services online, we want OnePatch to be the first stop. Our goal is to have a public listing.
What are your top priorities?
We’re aiming for 500 users by early 2021, a number that includes long-term sustainability. In the short term, we also want to quintuple our sales staff and expand the merchandising capabilities of our India office.
What could the Westminster and/or Scottish governments do to help?
We see the skills shortage as the biggest obstacle to our business growth; it is difficult to recruit staff with the