“Enough with the evasion!” – A family member demands a refund from the travel agent. After the flight was canceled, I received £1,386.
A family was unable to travel to India due to travel restrictions, but 18 months after paying an agent for the flights, they still have not received their £1,386 or know where it is. The more dad Jijo James investigates, with Crusader’s help, the more the mystery deepens. They claim that agent Dream World Travel (DWTshifting )’s explanations and unfulfilled promises haven’t helped.
“Losing money is a nightmare. We can’t figure out who has our money since we’re blocked everywhere,” Jijo, who works with vulnerable people, explains. In January of last year, he used his credit card to book three trips to Kochi for his wife and two children.
Jijo paid DWT and received the schedule details, including a PNR number (passenger name record) and a flight reservation code, while flying with Emirates.
When the trip he had planned for July was canceled, he demanded a refund several times.
He told Crusader, “I was told by the agent it was processing a voucher as a replacement, something we didn’t ask for or want.”
“I kept requesting a refund, but I had to wait a long time for an answer. Then they said they were waiting for a refund from a “third-party provider.”
Jijo recently requested a refund from Emirates, but was stunned to learn that “they could locate no booking, they hadn’t given any tickets, thus they couldn’t refund what they’d never received.” I have a copy of our talk on paper.
“That infuriated us, especially when DWT later informed us that there would be administrative fees when it did return our money. We saw a lot of signals that it was going to refund, but it didn’t.”
“We have received your reimbursement, although your booking was made via a third party supplier,” DWT told Jijo’s wife. [It] charges a cost of £60 per person, which our legal team is currently disputing. A £35 administration fee is deducted.”
In its terms and conditions, DWT mentions a cost. After deducting all fees, the family would be left with £1,101. “We have taken the required efforts to expedite the return for Mr Jijo James and will keep them updated on the matter,” DWT responded in response to Crusader.
Crusader further inquired as to who the “third party supplier” was and whether the booking with Emirates was still a mystery. “Brinkwire News in Condensed Form.”