Customers of NS&I have been notified that their accounts would be unavailable online and by phone later this week.
The government-backed savings provider NS&I has issued an online warning to clients, indicating that “essential maintenance” is in the works, which will affect account access.
Before the work begins, NS&I has issued a warning on its website. Customers will be unable to access their accounts online or over the phone between 10 p.m. on Friday, July 9 and 10 a.m. on Sunday, July 11.
The message began, “We’re going to perform some necessary maintenance on our systems, and we wanted to let you know in advance.”
“From 22:00 on Friday, July 9th, until 10:00 on Sunday, July 11th, 2021.
“During this time, our online service will be unavailable.”
Customers will be unable to access their accounts as a result of this maintenance.
Additionally, savers will be unable to open new accounts during this time.
Premium Bond holders will also be unable to change their prize options at this time.
“This means you won’t be able to log in or apply for a new account,” the warning stated.
“In addition, if you own Premium Bonds, you won’t be able to change your prize alternatives while this work is being done.
“During this time, our telephone team will only be able to assist you with general questions.
“I appreciate your patience.”
NS&I also used the occasion to publish a fraud alert.
The website warned, “Fraudsters may fool you into thinking their website is ours.”
The savings provider went on to say that the official website has a few distinct addresses to begin with.
NS&I stated, “Our website addresses always begin with nsandi.com, secure3.nsandi.com, forms.nsandi.com, or prize-options.nsandi.com.”
“Keep an eye out for the padlock next to our website address as well.”
NS&I has reversed its decision to phase out Premium Bonds reward cheques.
The proposal to phase down this method of earning Premium Bonds awards was announced in September 2020, but it was put on hold in December of that year.
The plans to phase out reward cheques were canceled last month, according to NS&I.
“We have responded to comments from some of our customers and have chosen to retain the option for them to receive Premium Bonds rewards through the mail,” said NS&I Chief Executive Ian Ackerley.
“We will continue to urge clients, as many have done in the last year, to have their winnings deposited straight into their bank accounts.
“Having awards paid directly into bank accounts saves time, effort, and money.”Brinkwire Summary News”.