Customer gets refund in online divorce service dispute – THE CRUSADER
Breaking up is difficult, but for a social worker, it wasn’t the end of her marriage that was the issue, but the internet divorce bargain she paid for. It didn’t live up to her expectations, just like life with her ex. When Tendai Reilly looked into Quickie-fee-saving Divorce.com’s solution, she didn’t want any more wrangling.
Tendai continues, “I contacted to find out about Quickie’s £67 offer.” She claims she was advised to use the company’s £347 Managed Divorce package so that the divorce process could begin right away. She agreed and paid using a debit card from Barclays.
“At this point, I had no idea what the rules were, but I was told I had a 14-day cooling-off period and should set up an account online. She recalls, “I believed them and enrolled.”
That happened on March 11th.
She decided the Managed Divorce package was not for her the next morning after a phone conversation.
He cancelled by email one hour later, and she was told she had to do it officially, which she did after she finished work that day.
However, Quickie-Divorce, based in Bridgend, Wales, denied her refund request, claiming that she had registered, agreed to the terms, and downloaded content, deeming her to have used the service and so excluding her from the cooling-off period.
Tendai, on the other hand, was sure that she had simply followed instructions and sought Crusader’s assistance.
We nailed the record of what she did as a team. She had to check in for both the consultation and the cancellation, but it was to register and then cancel, not to gain expertise.
Tendai had had enough of the company’s offers to give her time to reconsider her decision.
When Crusader sought for a refund, the company told it could only talk about it if she gave her permission. We did so, but we never heard from them again.
While paying using a credit card and its legal rights would have provided her with more security, she may also use her debit card to file a chargeback.
Barclays, who we provided with all of the proof, sent her a pre-credit while Visa looked into the matter. The chargeback has now been upheld.
When Tendai thanked us all, he remarked, “I couldn’t have battled this alone.” She has now enlisted the help of the government’s divorce service.
The name Tendai has been altered.
Consumer advisory service solicitor Joanne Lezemore advises: “Consumers.”Brinkwire Summary News.