After parcel miscommunication, a goodwill gesture helps keep the family on track.
An education organization deserves high credit for resolving a dispute with a customer over the delivery of one of its training manuals.
Late last year, Justin Mason paid £146 for Chapterhouse Publishing’s proofreading and editorial course in the hopes of improving his skills and increasing his chances of finding work that he could fit around caring for his ailing mother. He said that the package he had ordered through PayPal had not arrived, and that his inquiries and attempts to secure a refund had come to a halt.
++ Please contact consumer and small business champion Maisha Frost at [email protected] if you’ve been affected by this issue or believe you’ve been a victim of injustice.
He told Crusader, “This money means a lot.” “Please assist Mum and me because we don’t have much.”
We took his case to Chapterhouse, which did its due diligence and found that the package had been tracked by Royal Mail and had been delivered and signed for within the purchase timeframe.
According to a Chapterhouse spokeswoman, postal workers are already required to check the recipient’s name and sign on their behalf.
“We have requested that the customer file a dispute with PayPal so that we can rectify the issue.”
Justin has now completed this and has received paid for his course expenses, a goodwill gift from the company that will support Justin and his mother in their terrible situation.
Justin’s surname has been changed.