Royal Mail issues a service update, including a list of affected postcodes.
ROYAL MAIL has issued a service update that includes a list of postcodes in the UK that may experience delays in delivery this week. It comes after people resorted to social media to express their dissatisfaction with the service.
Throughout the pandemic, Royal Mail has worked tirelessly to deliver shipments and letters to clients across the country. However, the corporation has stated that various locations across the UK are suffering delays due to a surge in online buying as well as issues related with staff members self-isolating.
Over the previous year, Royal Mail has seen an increase in demand as more individuals shop online and send letters to loved ones.
Staff shortages have impacted delivery times in various offices across the country, though they remain uncommon.
The corporation stated in its most recent report that it aspires to deliver mail to customers six days a week.
“We try to deliver to all addresses we have mail for six days a week,” Royal Mail said.
“We’ll deliver every other day unless resourcing constraints, accompanying self-isolation, and safety measures prevent it.
“This may not be achievable in extreme instances, such as when offices are badly impacted by absence levels.”
The business has identified places around the country where mail may be delayed this week.
Currently, there are 14 postcodes where residents may experience slower service.
Postcodes in alphabetical order:
Blackpool is a town in Lancashire (FY1, FY2, FY3, FY4, FY5, FY6)
Chorley is a town in Lancashire (PR6)
Middleton is a member of the Middleton family (M24)
Rochdale is a town in Lancashire, England (OL11, OL12, OL13, OL14, OL15, OL16)
Customers were apologised to by Royal Mail for any inconvenience caused.
“We apologize for the inconvenience and appreciate your patience,” the business said. We’re doing everything we can with the resources we have to provide the most thorough service possible.
“We’re making sure that the delivery of COVID-19 immunization letters and test kits is prioritized.”
One client took to social media to express their dissatisfaction with the absence of mail, writing: “Is anyone else suffering severe Royal Mail delays?”
“I’ve been waiting for a delivery for five days and it still hasn’t arrived,” stated another.
A third said, “Delays are getting better according to my wife, who now sees the postman every day again.”
Customers can also sign up for regular newsletters to be informed about which postcodes are experiencing difficulties.
Royal Mail also announced that their customer care hours will be altering.
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