Shoosmiths appoints David Palmer as new head of Access Legal

Mon, 18 Jul 2011 15:21:18 GMT

Shoosmiths has announced it has appointed David Palmer has the new head of its consumer legal services operation Access Legal. David has been appointed to drive Access Legal forward after a successful first 18 months.

David will be taking over from the current head of consumer services, Judith Dorkins, who has worked for Shoosmiths for 20 years, and spent months helping to develop and launch Access Legal.

Judith Dorkins, who is retiring to pursue other interests, commented on David taking over from her: "David is an experienced business leader who had developed success across a wide range of sectors and for some of the most challenging and innovative international companies.

"He has just the skills we were looking for to take Access Legal to the next level in the journey to become a leading and trusted provider of high quality legal services to consumers."

David Palmer, new head of consumer services, Access Legal, commented: "This is a wonderful challenge at what is an exciting time for the consumer legal services market. To be the leading player as we intend in this brave new world we must offer legal expertise coupled with traditional service values, delivered in a modern way that deploys the best practices from other fast-moving consumer sectors. I'm looking forward to making this happen."

Before moving to Access Legal, David has enjoyed a wide ranging career, including roles such as director of the UK personal cards business of Citigroup, international marketing head for US private equity and investment banking group Robert W Baird, and head of personal customer marketing for Royal Bank of Scotland's card division.

Access Legal was first launched in February 2010, and marked its first year anniversary at the start of 2011 with an impressive set of launch-year statistics.

It recorded a 178% increase in direct enquiries, saw web enquiries up more than 100%, staff referrals and member claims climbed from 1% to 11% and it experienced 25 times more enquiries through recommendations.

About Access Legal:
From helping customers buy a new house to settling a legal dispute or claiming compensation for an injury that wasn't their fault – Access Legal have it all covered. Whatever legal obstacles life throws in a customer's way, Access Legal from Shoosmiths can help them tackle them.

It has specialists in everything from selling homes to employment rights, motoring law to personal injury solicitors and making a personal injury claim.

Access Legal will protect assets, uphold consumer rights, provide conveyancing services, guide customers through a coroner's inquest; even advise them if they want to make a Will.

Access Legal from Shoosmiths joins the Institute of Customer Service

Thu, 30 Jun 2011 16:00:51 GMT

Access Legal from Shoosmiths has announced it has joined the Institute of Customer Service, making it the first top 30 legal services firm to do so.

The national law firm believes that becoming a member of the Institute of Customer Service will help support its key strategic aim of delivering the highest levels of client and customer service.

Access Legal provides a variety of services including personal injury claims, and considers customer service to be extremely important. The team at Access Legal aim to be friendly, supportive and caring and treat each client as a real person rather than a 'case'.

Claire Rowe, chief executive of Shoosmiths, commented: "One of Shoosmiths' central tenets is that only the very best customer service is good enough.

"And while we're proud of the service levels we've already achieved, we're the first to acknowledge that there's always room for improvement.

"We must make sure everyone at the firm is committed to delivering great customer service all the time, which is why we're rolling out an Institute-associated people development programme, to ensure client service is understood at all levels of the firm.

"One of the reasons we chose to join the Institute is because it's recognised as the leading body in its field by so many of our clients. And it would be wonderful to think that as the first top 30 law firm to join it, we might just be setting a new benchmark for the legal industry."

The Institute of Customer Service is an independent, professional membership body for customer service. It aims to be the first port of call for every aspect of customer service, so that its customers can improve their business performance and their overall customer experience.

About Access Legal from Shoosmiths:
From helping customers buy a new house to settling a legal dispute or claiming compensation for an injury that wasn't their fault - Access Legal has it all covered. Whatever legal obstacles life throws a customer's way, Access Legal from Shoosmiths can help them tackle them.

Access Legal has specialists in everything from selling homes to employment rights, motoring law to personal injury solicitors and legal disputes. It will protect customer assets, uphold consumer rights, guide customers through a coroner's inquest; even advise them if they want to make a Will.

Access Legal announces appointment of Nicholas Tubb to medical negligence team

Wed, 15 Jun 2011 16:33:42 GMT

Access Legal from Shoosmiths, the national consumer legal services provider, has announced it has hired Nicholas Tubb as its new partner in the medical negligence team.

Tubb has joined Access Legal from Challinors' clinical negligence department and will be based in Access Legal's Birmingham office.

Tubb has considerable experience in the sector and has specialised in medical negligence claims on behalf of patients and their families for more than 10 years, with a particular interest in complex cases and a wide experience of claims involving surgical errors and deaths following treatment. He also has a keen interest in getting answers for patients and their families.

A partner since 2005, Tubb has successfully pursued complex birth injury, brain and spinal injury claims for clients, securing a number of multi-million pound awards.

He is a member of the Association of Personal Injury Lawyers, the Professional Negligence Lawyers Association, and is a panel member of AvMA (Action Against Medical Accidents).

The team at Access Legal from Shoosmiths is growing and Nicholas Tubb will strengthen its medical negligence offering.

Richard Follis, partner and national head of medical negligence, Access Legal, said: "Ours is a growing team at a time when there's a worrying rise in the number of patients receiving inadequate or negligent care at the hands of health professionals.

"Nick's knowledge in this highly specialised area, plus his excellent contacts and connections in the city and the wider region, will undoubtedly bolster our already strong team."

About Access Legal from Shoosmiths:
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 services to individuals and their families, whether they are buying a house, buying shared ownership housing, claiming compensation for injuries or writing a will.

Services are grouped under seven headings: conveyancing; employment law services; legal disputes; medical negligence solicitors; motoring law; personal injury claims; and wills, family and wealth.

Access Legal from Shoosmiths makes it easier for people to get specialist advice from legal professionals. Shoosmiths has more than 150 years' experience and advises household name corporate clients.

Access Legal announces sponsorship of Leon Hunt

Wed, 15 Jun 2011 14:51:53 GMT

Access Legal, the consumer legal services provider, has announced it will be sponsoring motorcycle racer Leon Hunt in this season's Metzeler National Superstock Championship.

Access Legal will be backing the 22-year-old from Brighton in all 12 rounds of the series, which began at Easter, at Brands Hatch. This is the first time that Access Legal has sponsored a rider.

Leon is racing for Lincoln-based team AP Kawasaki in the Superstock 1000cc class, which supports the popular MCE Insurance British Superbike Championship. He will be riding a brand new Kawasaki ZX-10R.

Leon began racing at the end of 2003, and has been successful on 125cc machines through to Superstock bikes. He won a 125 series and had podium positions in the British Championship, where he also enjoyed several top five finishes.

Access Legal also has a motoring law team, which is run by bikers and provides a service to bikers and other members of the public who have a motoring law question.

Simon Richards, team leader (legal executive) at Access Legal, said: "Being bikers ourselves, we follow the Superstock series avidly, and have known Leon for a couple of years. We're excited to be able to get involved and we're confident he'll do well on the new ZX-10R. We wish him the best of luck for the series."

Leon Hunt commented: "I really enjoyed my first year in the Superstock 1000cc class last year," he said "but we had a little bit of bad luck and I had to train harder to get used to the longer races. I feel confident this season, and hope to be at the sharp end."

Services are grouped under seven headings: conveyancing; employment law services; legal disputes; medical negligence; motoring law; personal injury claims; and wills, family and wealth.

Access Legal from Shoosmiths makes it easier for people to get specialist advice from legal professionals. Shoosmiths has more than 150 years' experience and advises household name corporate clients.

Access Legal solicitor moves from PA to clinical negligence lawyer in two countries

Fri, 18 Jun 2010 10:06:35 GMT

Access Legal from Shoosmiths has revealed that one of its clinical negligence specialists has been admitted as a solicitor - for the second time.

Kishma Small, already admitted as a solicitor in the UK, made it a double in her native British Virgin Islands (BVI) in the Caribbean. She is one of the first BVIslanders to complete a Legal Practice Course (LPC), and then remain in the UK to complete a legal training contract.

Kishma has just returned from a special ceremony in the Supreme Court in Road Town, Tortola - the largest of the islands which form the BVI archipelago - where she was required to make a formal speech. Her application to become a solicitor of the Eastern Caribbean Supreme Court had to be supported by a number of BVI senior legal practitioners for it to be successful. The ceremony was officiated by High Court Judge Her Ladyship Madam Justice Rita Joseph-Olivetti. Kishma's application was presented by Helene Anne Lewis, senior partner at SimonetteLewis and supported by Colin Riegels, partner at Harney Westwood & Riegels.

Kishma said: "By 2001, I felt that it was time to pursue my dream of becoming a lawyer. I chose to study in the UK because I was confident that I would receive an excellent standard of education as well as gain valuable experience of life abroad, away from my tropical home.

"It was one of the most difficult decisions I've ever had to make, especially as it meant leaving my friends and family, not to mention my country - but it was something I needed to do. I'm so grateful for this phenomenal opportunity - being admitted to practice in the BVI is quite literally a dream come true. I'm privileged to be able to do the job I love in my two favourite countries."

Richard Follis, partner and national head of clinical negligence at Shoosmiths said: "To be admitted once as a qualified solicitor shows real hard work; to be admitted twice is a fantastic achievement. We're incredibly proud of Kishma. She's set a wonderful example to both the team and the legal profession as a whole."

Kishma, originally from Tortola, had always aspired to become a lawyer. Just a few days after graduating from the British Virgin Islands High School with Honours, in 1996, she began work as a legal secretary at local general practice firm, J.S. Archibald & Co.

In 1997 she moved to Harney Westwood & Riegels' BVI-based office to work as a legal secretary in its corporate department, and then as a PA to the partner heading the mutual funds team. Here, she was given a rare opportunity to fly by Concorde to hand-deliver papers crucial to the conclusion of a multi-million dollar client transaction.

Kishma joined Shoosmiths as a legal secretary in 2006 after completing her LPC at the College of Law, Birmingham, in 2005. She qualified as a clinical negligence lawyer into Shoosmiths' medical negligence team in May 2009.

- ENDS -

Notes to Editors

About Access Legal from Shoosmiths:
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 services to individuals and their families, whether they are buying a house, claiming compensation for an injury or writing a will. Services are grouped under seven headings: conveyancing; employment law services; legal disputes; medical negligence; motor

Access Legal makes first Manchester hire

Thu, 06 May 2010 16:34:42 GMT

Access Legal from Shoosmiths – national law firm Shoosmiths' consumer legal services brand – has made its first Manchester hire.

Partner and personal injury specialist Debra Woolfson becomes the first non-Lender Services Group employee at the Spinningfields office.

Her appointment comes two months after Shoosmiths announced it would go full service in Manchester, just a year after opening in the city in January 2009.

Partner and head of consumer services Judith Dorkins said: "Having said we'd go full service ahead of schedule many people expected appointments in other corporate areas, ones that would naturally complement our lender services offering.

"But when someone of Debra's calibre becomes available you're almost obliged to strike while the iron's hot, and if we're able to develop our personal injury work sooner rather than later then we'll do it. The opportunity presented itself and we've grabbed it with both hands."

Woolfson, who joins from Manchester's Pannone, has been running a varied caseload of personal injury claims, including amputation, fatal and non-fatal road traffic collision cases, disease claims, and professional negligence claims with a personal injury element.

She said: "I have strong business development skills, so to be able to join Shoosmiths at this exciting time is a perfect chance for me to help grow its presence here, and in an area that will also enable it to diversify its offering more quickly."

Access Legal from Shoosmith was launched on February 1 and offers more than 100 legal services to consumers under seven headings: conveyancing; employment law; personal injury; legal disputes; medical negligence; motoring; and wills, family and wealth. It is among corporate, commercial, commercial property, employment, restructuring and insolvency, and regulatory services that Shoosmiths aims to offer from its 3 Hardman Street base.

ENDS

About Access Legal
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 services to individuals and their families, whether they are buying a house, looking for a personal injury solicitor or writing a will. Services have been grouped under seven headings: conveyancing; employment law; legal disputes; medical negligence; asbestos claim; personal injury claims; and wills, family and wealth. Access Legal from Shoosmiths makes it easier for people to get specialist advice from legal professionals. Shoosmiths has more than 150 years' experience and advises household name corporate clients.

Access Legal from Shoosmiths hooks up with biker group

Fri, 12 Mar 2010 09:28:32 GMT

Access Legal from Shoosmiths is to help the 50,000-strong Motorcycle Action Group (MAG) become the UK's leading consumer organisation for bikers, as the consumer legal services provider announces it has teamed-up with MAG to offer free legal advice to its members.

Comprising volunteers, MAG lobbies to protect motorcycling from legislation it believes threatens riders' pleasure; while its charitable arm - The MAG Foundation - promotes motorcycling through research, representation and collaboration.

Access legal from Shoosmiths is providing a dedicated 24/7 legal helpline to MAG members, their friends and family, offering free legal advice on a range of issues, including road traffic accidents.

Then, for every personal injury instruction received via MAG, Access Legal from Shoosmiths will donate £100 to the Foundation, while £50 will be donated for conveyancing instructions, £25 for motor defence, and £15 for wills.

Partner and head of consumer services at Access Legal, Judith Dorkins said: "Not only are we boosting funds for a worthwhile cause, we're also helping MAG members pursue their rights, have easy access to justice, understand the legal process, and make informed decisions.

"It's great example of our commitment to investing in the community."

MAG general secretary Nich Brown said: "MAG members know their right to ride is one of the most important things in life. Every day we're asked for advice on how to fight injustices by riders who've had a raw deal. This partnership means our members can quickly find expert legal advice of all kinds whenever they need it."

ENDS

Notes to Editors

About Access Legal
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 legal services to individuals and their families, whether they are buying a house, suffered from a motorbike accident, claiming compensation for an injury or writing a will. Services have been grouped under seven headings: conveyancing; employment law; legal disputes; medical negligence; motoring law; personal injury; and wills, family and wealth. Access Legal from Shoosmiths makes it easier for people to get specialist advice from legal professionals. Shoosmiths has more than 150 years' experience and advises household name corporate clients.

Access Legal calls for more help for Asbestos disease victims

Wed, 10 Mar 2010 15:31:21 GMT

Access Legal, consumer legal services provider from Shoosmiths, is calling for more to be done to help victims of mesothelioma, as it believes that not enough is being done to help sufferers of fatal asbestos-related diseases.

Access Legal wants to see more done to help victims of mesothelioma, an asbestos-linked cancer common in builders, plumbers, joiners, and teachers.

The call comes in the midst of a Health & Safety Executive awareness-raising campaign aimed at those workers most at risk. Sara Hunt, associate and asbestos specialist at Access legal from Shoosmiths, said: "With some people already hit by this creeping disease, and with many others potentially at risk, not a lot seems to be getting done.

"There are calls for government funding for a national centre for asbestos related diseases, and a 24,000-signature petition was presented to 10 Downing Street last year, but there’s been little positive reaction."

Hunt also believes Alimta - a drug that extends the life expectancy of mesothelioma sufferers - should remain available on the NHS. In 2007 the National Institute of Clinical Excellence (NICE) said the drug was not cost effective. However, following successful lobbying that decision was overturned, and Alimta was made available on the NHS. Now, that decision in turn is being challenged.

Hunt said: "If that challenge succeeds, suffers will no longer have NHS access to Alimta.

"Malignant mesothelioma is an aggressive cancer, and sufferers often have a very short life expectancy. Is it right to deny them access to a drug that may extend their life?"

Asbestos was used extensively as a building, insulating and fireproof material, particularly from the 1950s to 1980s. People exposed as long ago as 40 years might only now be developing asbestos-related conditions.

Asbestos remains in around 500,000 UK buildings, with people exposed when asbestos is disturbed and asbestos fibres become airborne. It can also be disturbed by pushing drawing pins into walls, and it is thought a single drawing pin can release 6,000 fibres. Mesothelioma can be caused by exposure to just one fibre.

Teaching unions are campaigning for asbestos to be removed from schools, after figures revealed 228 teachers died from asbestos-related diseases between 1991 and 2005.

Mesothelioma affects the lining of the lungs and is a fatal illness. It is one of the least researched of the UK’s top 20 cancers, despite claiming more than 2,000 lives each year in the UK. It is believed this figure will continue to rise, peaking in 2015.

ENDS

Notes to Editors
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 legal services services to individuals and their families, whether they are buying a house, claiming compensation for an injury, suffered an accidents at work, making an asbestos claim, or writing a will. Services have been grouped under seven headings: conveyancing; employment law; legal disputes; medical negligence; motoring law; personal injury; and wills, family and wealth. Access Legal from Shoosmiths makes it easier for people to get specialist advice from legal professionals. Shoosmiths has more than 150 years’ experience and advises household name corporate clients.

Shoosmiths has launched a new brand for its consumer legal services

Thu, 11 Feb 2010 16:32:30 GMT

Shoosmiths launches new brand, Access Legal, to bring together more than 100 legal services for consumers.

Partner and head of consumer services at Shoosmiths, Judith Dorkins, said: "Consumers lack easy and reassuring access to legal services and advice. The consumer legal market is fragmented and without a leading legal brand, leaving it open to new entrants as a result of the Legal Services Act. We recognised an opportunity in that we were ideally placed to put our stake in the ground as the professional law firm that wants to attain a share of this 'new' market.

"We already had the expertise, track record and infrastructure in place, but what we hadn't fully refined was our customer care and the integration of our core conveyancing; wills, family and wealth; and personal injury services into a complete product range."

The new Access Legal website also brings all of the Shoosmiths' services, whether it is helping people buy a house or advising on a £multi-million corporate deal, under the Shoosmiths' name.

"Marketing to consumers and to commercial clients requires different approaches, and we felt the time was right to wrap up our distinct consumer services in a standalone brand that's accessible and friendly, yet highly professional, and which has over 150 years' history and experience to back it up."

Access Legal from Shoosmiths is for people who take responsibility for their lives, and who recognise the value of specialist professional advice.

The new logo for the brand has been created by Shoosmiths' in-house design team and the typeface reflects both the modern and traditional elements of the new services, whilst retaining the Shoosmiths blue.

Dorkins said: "Our research amongst consumers identified that they wanted the reassurance of a law firm but with modern service delivery which fitted around their busy lives, so our helpline will be operational seven days a week. Research also revealed that very few law firms were providing added value to clients in terms of staying in touch and providing relevant and timely information."

Access Legal is a fundamental move away from the old fashioned lawyers' view of the client as a 'transaction' and a move to recognise that people have legal needs throughout their life - Shoosmiths' aim is to earn and retain that loyalty. Ultimately, Shoosmiths wants to provide consumers with the solutions to their complete lifetime legal needs.

Shoosmiths' commercial and consumer operations complement each other because some of the firm's larger commercial clients offer their employees discounted legal services as part of a benefits package.

Crucial to the brand's success will be the new website which was developed by Shoosmiths' in-house IT and creative teams.

Dorkins said: "Internally, people see the sense in doing this because we're making our service offering clearer with separate websites and brands for our different stakeholders, whether they are commercial organisations, consumers, or our own employees."

ENDS

Notes to Editors

About Access Legal from Shoosmiths
Access Legal from Shoosmiths is the new consumer brand of top 30 national law firm Shoosmiths. From offices in Basingstoke, Birmingham, Manchester, Milton Keynes, Northampton, Nottingham, Reading and Southampton, Access Legal from Shoosmiths offers more than 100 services to individuals and their families, whether they are buying a house, claiming compensation for an injury or writing a will. Services have been grouped under seven headings: conveyancing; employment law; legal disputes; medical negligence; motoring law; personal injury claims

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