npower launches No Call Out Cash Back service for boiler customers

Thu, 08 Apr 2010 12:43:19 GMT

npower, the UK's brightest energy company, launches a pioneering new service that's set to shake up the industry whilst rewarding consumers.

hometeam 50 Boiler Care Flexi (hometeam 50) is billed as the fairest boiler care cover giving help to customers when they need it and money back if they don't use the service.

If consumers don't call out npower's hometeam to work on their boiler during the 12 month care plan npower will automatically return 50% of the value of the cover plan to the customer on their year anniversary.

What's more - included in hometeam 50 is an annual boiler service, usually worth £74.

The service was devised after npower polled customers and found 78% said they wanted cash back on cover plans which aren't claimed.

hometeam 50 boiler care flexi is priced at £10.50 per month, exactly the same as British Gas' Homecare 100 product, and offers the same cover - save for one important difference - npower Hometeam 50's 50% No Call Out Cash Back.

npower estimates that there are currently some four million British Gas customers in Britain that could be missing out on a £252 million windfall.

Giuseppe Di Vita managing director of npower retail said:

"Ensuring homes are warm and well serviced is extremely important to us. But we know it can feel galling to pay out to protect a home appliance, like a boiler, and never call upon the cover.

"We thought it was time the industry got a shake up - hence the launch of hometeam 50. We hope this product launch will provide peace of mind to customers - plus a great No Call Out Cash Back incentive.

"hometeam 50 is also a direct challenge to a market that is dominated by British Gas, with a fair, open and rewarding product that's hard to better.

"We estimate that four million households are signed up to British Gas's homecare products; that's 16.5% of homes in Britain who are potentially losing out on a possible £252 million of cash-back."

- ENDS -

Notes to editors:

About npower
npower has 6.6 million residential gas and electricity accounts throughout the UK. npower is a market leader in renewable energy. Consumers can join the energy industry discussion on npower's interactive debating website - the brighter energy debate, where they can post their questions, views and comments.

npower is also dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills. It aims to have a positive impact on the communities it serves and reduce customers' carbon footprints whilst always improving service.

npower hometeam installs, and provides boiler servicing, in addition to offering gas boiler repair and a wide variety of heating cover options in conjunction with homeserve.

npower boiler scrappage scheme gets off to a flying start

Thu, 14 Jan 2010 16:21:06 GMT

npower hometeam has revealed that it has seen a six-fold increase in customers enquiring about replacement or new boilers since the announcement of the Government's boiler scrappage scheme.

Six times more appointments were booked through npower hometeam on the first day of the Government scheme, compared to the previous day. The company, which installs, services and repairs boilers, has drafted in extra staff to meet the demand while existing staff are working overtime.

In December npower became the first energy supplier to launch its own boiler boiler scrappage scheme, but with the Government announcement consumers could now be eligible to receive as much as £800 towards the cost of a new gas boiler installation as well as saving nearly £235 off an annual gas bill*, when replacing one that is G rated. This week has seen some of its competitors follow npower's example.

npower has also announced that it will honour the full £800 scrappage discount for customers who, due to the cold weather, need to have their broken down 'G rated' boiler replaced before the end of January, subject to availability. This is to help customers who may need a new boiler before the government vouchers are available (January 18th at the earliest).

Kevin Miles, CEO npower retail, said: "As we enter the coldest winter for 30 years, we are finding that the boiler scrappage scheme is really striking a chord with our customers. With the HHIC estimating the average cost of a boiler installation to be around £2,500, £800 is a significant discount.

"We are encouraging any interested parties to act quickly to benefit from the scheme, as the Government has a finite pot of money which will be allocated on a first come, first served basis."

(ENDS)

Notes to editors:
* Source Energy Savings Trust

About npower:
npower has 6.6 million residential gas and electricity accounts throughout the UK. npower is a market leader in renewable energy. Consumers can join the energy industry discussion on npower's interactive debating website - the brighter energy debate, where they can post their questions, views and comments.

Npower hometeam installs, and services boilers, in addition to offering boiler repairs and a wide variety of heating cover options in conjunction with homeserve.

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