npower announces simpler tariffs and end of complex two-tier rate

Mon, 18 Mar 2013 10:29:23 GMT

npower has announced it is to simplify all its standard tariffs, bringing to an end the current complex two-tier tariff structure. From 1st May 2013, npower tariffs will have a single rate for each unit of energy used. Customers will also pay a fixed standing charge to cover the cost of bringing gas and electricity to their door.

Ofgem, the energy industry regulator, will be bringing new Licence Conditions into force later in the year which will mean that all energy suppliers' tariffs will have a standing charge.

Paul Massara, Group CEO, RWE npower said: "At the end of January I set out our goal to focus squarely on customers and to make the company number one in the industry for customer experience by 2015. We are responding to customers who want clear and simple energy tariffs. This announcement is the first step on the journey. We will write to our customers explaining the changes and what it means to them. Having a consistent format across all energy suppliers will help customers make the choice that is right for them.

"Getting it right for our customers is the driving force behind all that we do, now and in the future."

Some of npower's gas tariffs have seasonally weighted elements. This feature will disappear when the standing charge is introduced and npower will credit customer accounts if necessary to ensure a fair changeover. This approach has been endorsed by Consumer Focus and Ofgem has been informed.

This new structure overall reflects more closely the costs of delivering gas and electricity to customers' homes. This will mean that some lower users will end up paying a little more but the company is confident that the structure is simpler and fairer than the old npower tariffs.

The introduction of a simple standing charge is the first step in a journey which later this year will see npower reduce the number of its standard tariffs and replace them with a small number of simple tariffs that meet the new regulatory guidelines. It will be among the first of the major energy suppliers to introduce simpler tariffs for all customers on standard tariffs.

For the moment customers can stay on their existing, non-standard tariff. However the latest information suggests that new regulations will require all energy tariffs to comply with the new format during the first part of 2014.

For more information please visit www.npower.com/simpletariffs.

About npower:
npower is one of the UK's largest electricity suppliers and has 6.6 million customer accounts across the UK.

npower has been awarded platinum status in Business in the Community's CR Index and is one of 29 companies to have achieved the CommunityMark since its launch. All CommunityMark achievers have been recognised for demonstrating excellence in their holistic and strategic approach to community investment.

npower's Hull call centre shows its support for Red Nose Day

Tue, 12 Mar 2013 10:48:53 GMT

Npower's Bridge House call centre in Hull is delighted to announce its support for Comic Relief's Red Nose Day 2013 as the selected regional call centre for the night.

On Friday 15 March, Red Nose Day takes over the UK and, in true npower form, staff from the call centre in Hull will be throwing themselves wholeheartedly into the day with various fundraising activities and will have 70 phone lines open until midnight.

More than 120 npower staff from all over the business will be giving up their Friday nights as volunteers manning the phone lines. As well as receiving donations, the team will also be fundraising in the week before with various activities taking place. From embracing 80s themed fancy dress and karaoke, to cakes sales, sponsored head shaves and even wet sponge throwing at managers, the npower staff are committed to raising money. All money raised on site will be added to the £5,000 donation already pledged by npower’s charity committee to Comic Relief.

Joining the dedicated npower staff will be Omari Caro and James Green from local rugby league side, Hull Kingston Rovers who will be showing their support as part of their wider commitment to Red Nose Day. The players have promised their support on the night and plan to help with the fundraising.

Paul Massara, npower's Chief Executive Officer, commented: "I'm really proud of our team at Bridge House who are happily giving up their own time to support this great cause. Red Nose Day brings the entire nation together to have fun, raise cash and change lives - it is great for npower to play its part."

Joel Chapman, Executive Relations Manager at npower's Bridge House office, said: "It's been a busy few weeks preparing for the big night on Friday, from making sure the phone lines are all ready, to recruiting people to take part in the sponsored head shave, inspired by Jessie J. This is a great example of how well our people come together to support such worthy causes, and I’m really proud to be involved."

This year’s Red Nose Day support follows on from a hugely successful evening in March 2012, when Bridge House handled around 1,500 calls for Sport Relief and took £44,000 in donations from generous members of the public.

As one of the UK's biggest fundraising events, Red Nose Day is a UK-wide fundraising event organised by Comic Relief every two years. On Red Nose Day everyone, including celebrities, is encouraged to cast inhibitions aside, put on a Red Nose and do something funny for money. Red Nose Day unites the entire nation in trying to make a difference to the lives of countless people across Africa and the UK who are facing terrible injustice or living in desperate poverty. For more information please visit www.rednoseday.com.

About npower
npower is one of the UK's largest electricity suppliers and has 6.6 million customer accounts across the UK.

Npower reveals economic uncertainty means SMEs have difficulty planning for the future

Wed, 13 Feb 2013 12:38:56 GMT

According to new research commissioned by energy supplier npower, the majority (57%) of the UK's small and medium-sized businesses are only planning between six and 12 months ahead. Most of this is due to the uncertain economic climate and income holding them back from making future plans.

Despite this, 55% of small to medium-sized enterprises (SMEs) wish they could plan further in advance, recognising the benefits of longer-term business planning.

When asked about how they manage their energy use, nearly 60% (56%) of SMEs said they take a planned approach to their businesses' energy consumption. However, a quarter (25%) of businesses still do not implement any form of energy efficiency measures, which means they could be missing out on opportunities to plan and save.

More than 500 SMEs across the UK were questioned in the research commissioned by npower, carried out in December 2012, which looked at attitudes to business and energy planning.

For a significant percentage of SMEs (42%), the day-to-day running of a business is preventing long-term plans being made, stating that more time and resources would help make planning easier. However, 60% of small companies say being able to fix prices, such as their energy supply and other overheads would also help them to plan further ahead.

Phil Scholes, SME markets director at npower, commented: "We commissioned this research to better understand the challenges SMEs are facing when it comes to planning for their businesses' future.

"It is encouraging to see many SMEs wish they could plan further ahead. While the stability of the economy, which many SMEs cite as a key barrier to forward planning, is not something businesses can control, there are some steps they can take to help. For example, businesses may look to fix the cost of overheads where they can, such as choosing a fixed energy tariff, to help provide the certainty and confidence to plan ahead."

While the research highlights many SMEs are not planning for the future, there are some which are taking steps to keep costs in check, making planning for the long-term success of the business easier. Nearly half (41%) of SMEs questioned see energy efficiency as a key business priority, while a significant number (43%) have examined the energy marketplace and switched energy suppliers at least twice.

Phil Scholes continued: "The energy picture formed by the SMEs' responses demonstrates that, while some companies have embraced a strategy to minimise energy cost risk, as well as undertaking measures to reduce energy consumption levels and cost, many others are still not taking advantage of the solutions on offer. Addressing energy costs by switching suppliers, fixing price and embracing energy efficiency, will improve the bottom line and help small businesses plan confidently for the future."

To help SMEs plan and manage their energy costs, npower has launched its 'Fixed 1 2 3' energy tariff. It delivers unit cost stability and protects from energy unit price rises for up to three years, so it can help SMEs to plan*.

For more information on Fixed 1 2 3, please visit www.npower.com/Fixed123

- ENDS -

Notes to Editors:
*The prices will be fixed for a 1, 2, or 3 year contract period agreed with the customer and will remain fixed for the period unless information used to price the contract was incorrect or there are any legal, regulatory or third party changes or increases that occur.

About npower:
npower is one of the top energy suppliers to the UK business market, serving over 238,000 small to medium sized enterprise sites and around 17,000 industrial and commercial customers, with over 100,000 sites. npower is dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills.

PR Contact:
Nicholas McHugh
Bridgwater Road
Worcester
WR4 9FP
0845 070 2807
www.npower.com

Npower reveals Brits baffled about history of household items

Wed, 06 Feb 2013 16:50:40 GMT

A survey released by npower shows that Brits are baffled when it comes to the history of technology, with the average guess 36 years out.

npower research showed that while many believe these life-changing gadgets came into existence in the last 50 or 60 years, many are actually more than a century old.

Take the dishwasher for example. Invented in the 1890s by Josephine Cochran, the dishwasher is a Victorian invention and has been around for more than 120 years. Yet Brits believe it was actually invented in the 1970s, more than 80 years out.

Another big misconception was central heating, which was invented in in 1889 by Edwin Rudd, but is believed to be a 1950s invention by 16% of the British public. Similarly, just 4% knew that the telephone was invented in the 1870s and just 8% identified the vacuum cleaner as an invention of the 1900s.

The research was commissioned by npower to support an online energy archive on Historypin.com called 'Remember How We Used To', which invites the public to view and share pictures of appliances through the decades.

TV's Tony Robinson, who is working with npower to promote the online energy archive on Historypin.com, commented: "We see new appliances being invented all the time and so we tend to think ourselves as the generation which has paved the way for future technology. However, a lot of new gadgets today are built on the legacy of what has come before, and it is actually the inventors of the late 1800s and early 1900s that have shaped the technological world we live in today."

Using research compiled by Warwick Business School, npower's online archive on Historypin also hosts an interactive timeline detailing the introduction of gadgets, from washing machines to games consoles, which have changed our lives over the years.

Tony Robinson added: "For the majority of us, inventions such as the television, vacuum cleaner and microwave occurred before our lifetime and so we find it hard to place these in a certain decade.

"However, by using npower’s inventions timeline, we can plot the introduction of new technology over the last 100 years and also see the subsequent effect it had on lives by browsing through the photos in the archive.

"Technology has developed at an astonishing pace, from the first telephone in the 19th century to the multi-faceted smart phones today, and so looking back at the roots of our mod-cons helps us to really appreciate what we take for granted in modern day life."

npower's online energy archive 'Remember How We Used To...' can be found at www.historypin.com/rememberhow. Whether it's a picture of the family's first washing machine, or children avidly playing on a games console in the 1980s, npower is encouraging the general public to share their memories, pictures and videos on the online montage.

Notes to editors:
Survey completed by One Poll with 2,000 UK adults in January 2013.

About npower
npower is one of the UK's largest electricity suppliers and has 6.6 million customer accounts across the UK.

npower launches What's Your Goal? initiative

Thu, 24 Jan 2013 09:50:07 GMT

Npower has announced that Clare Balding will lead a line-up of 11 successful women from the world of sport to launch the energy company's 'What's Your Goal?' initiative, offering young people once-in-a-lifetime opportunities in the football industry.

For the 2013 campaign, Clare Balding has joined forces with high profile female professionals who have shot to the top of their game and enjoyed success within the world of football. The likes of Jacqui Oatley and Kelly Smith will join Clare in a bid to encourage more girls and boys to think about a career in the nation's favourite sport and to continue to boost the profile of sportswomen in the UK, following the success of last year's Games.

The initiative is designed to encourage teens across the UK to start thinking about their careers. Clare Balding and the 'What’s Your Goal?' mentors will showcase the vast and varied jobs available to young people, both on and off the football pitch, demonstrating the range of employment opportunities available.

Working in partnership with The Football League, npower is searching for a 'dream team' of 11 ambitious and enthusiastic youngsters to spend a day being mentored by one of the successful sportswomen who have come on board to offer their time, knowledge, and support to the programme, offering them invaluable experience.

Having demonstrated why they should be chosen for one of the coveted roles with a CV and video application, the 11 lucky youngsters will be thrown straight into the action. One budding commentator will get to give their play-by-play account of the match alongside Jacqui Oatley at the Championship Play-off Final, while another will learn what it takes to be a top TV presenter with Clare Balding. Other roles up for grabs include reporting on all the action with Daily Mail sports reporter Laura Williamson and receiving first class professional football training with Arsenal Ladies and Team GB's Kelly Smith.

In addition, young people can also get the chance to shadow: Everton U17s Ladies Manager Mo Marley, Sheffield United Goalkeeping Coach Leanne Hall, Exercise Scientist for Birmingham Ladies Ellie Maybury, Sports Photographer Georgie Gillard, The Football League’s most senior female referee Sasa Ihringova, MD at St George’s Park Julie Harrington and Ipswich FC Sales Manager Rosie Richardson.

Clare Balding said: "2012 was an amazing year for sporting achievement in the UK, especially for women, so I am delighted that npower will be continuing to keep up the momentum in 2013 and championing female athletes with 'What’s Your Goal?'."

Clare McDougall, npower's head of education and community, added: "Last year's sporting success had a real impact on young people's perceptions of female athletes. We want to continue this with 'What's Your Goal?' and encourage young people to think about a career within the football industry by providing them with a line up of 11 inspirational and successful women from the world of sport."

Giving more young people across the UK a chance to try something new, 'What's Your Goal?' will, again, see npower working with all 72 clubs in The Football League to offer over 350 valuable work experience placements to students in Years 10 - 11 in their local areas.

Students in Years 7 - 11 are invited to apply for the chance to spend a day shadowing one of the high profile experts such as Clare Balding, by simply filling out a job application which is downloadable at www.npower.com/whatsyourgoal.

About npower
npower is one of the UK's largest electricity suppliers and has 6.6 million customer accounts across the UK.

npower launches What's Your Goal? initiative

Fri, 18 Jan 2013 11:05:37 GMT

About npower
npower is one of the UK's largest electricity suppliers and has 6.6 million customer accounts across the UK.

npower receives Green Deal provider authorisation

Thu, 03 Jan 2013 17:13:46 GMT

npower has received official authorisation from the Green Deal Oversight and Registration Body to act as a Green Deal Provider. This is a key step in our preparation to offer Green Deal Plans in the spring.

The Green Deal is a new government scheme which is set to revolutionise the energy efficiency of British properties and reduce carbon emissions. Under the Green Deal, households will be able to benefit from energy efficiency improvements - such as loft, cavity or solid wall insulation - without the need for large up front costs, which can be a potential barrier to many consumers. Instead, the Green Deal provides a 'pay as you save' finance mechanism allowing consumers to take a loan and pay the cost back in installments through their electricity bill. Consumers can take comfort in the knowledge that, in principle, the costs that they will pay back are limited to be, on average, less than the savings they will make on their bills - the so called 'Golden Rule'.

David Titterton, Director of Green Deal Delivery and Obligations for npower energy services said: "I am delighted that we have secured official authorisation to become a Green Deal Provider. This authorisation is designed to instil confidence in consumers in undertaking their Green Deal improvements and allows us to use the official Green Deal Quality Mark.

"At npower we will be able to offer a comprehensive range of services covered by the Green Deal. We already have in place a team of experts who can provide advice on energy efficiency in the home and offer energy saving measures such as cavity wall and loft insulation. Since 2009, under previous government schemes, we’ve already installed well over one million cavity and loft insulation improvements into consumers homes and helped over twenty five thousand households to switch from coal, electric or oil heating to more energy efficient gas central heating."

To help drive demand for the Green Deal in its early stages, the government have also recently announced a Green Deal Cashback Scheme. It’s a first come first served offer where householders can claim cash back worth up to £1,000 from the government for energy efficiency improvements. It a limited offer while funds last and will be available to households from 28th January 2013.

To find out more about the Green Deal or to register interest for further information from npower, consumers can visit www.npower.com/greendeal.

About RWE npower:
RWE npower is an integrated energy business, generating electricity and supplying gas, electricity and related services to customers across the UK. It operates and manages flexible, low-cost coal, oil and gas-fired power stations, generating over 11 GW of electricity. It serves around 6.5 million customer accounts and produces more than 10% of the electricity used in England and Wales.

npower reveals opportunity to save for SMEs shutting down over Christmas

Thu, 03 Jan 2013 09:57:24 GMT

npower research has revealed more than half (55%) of the nation's small and medium-sized businesses will be taking an extended break over Christmas by shutting down completely from Christmas Eve until the New Year.

However, more than one quarter (28%) of those planning to shut down have no measures in place to avoid unnecessary energy wastage during the holidays, reveals new research released today from npower.

A significant amount (59%) of SMEs also say they will be reducing their operating hours, but nearly one third (31%) will not be adjusting their building systems to reflect these changes, meaning they could miss out on potential savings.

The research undertaken among more than 300 SMEs across the UK also revealed energy efficiency will increase as a business priority in 2013 for nearly one third (30%) of businesses.

Phil Scholes, SME Markets Director at npower, commented: "We undertook research among SMEs just before Christmas to highlight the opportunities for businesses to save energy. There are some simple measures such as ensuring lights and equipment are switched off and that heating systems are set to reflect the changes in opening hours, which can really make a big difference.

"We'd encourage those SMEs looking to take a break this year to fully embrace this great opportunity to make some savings, and with our research revealing energy efficiency is set to increase as a business priority in 2013, why not get the year off to a good start?"

While a significant number of SMEs do not have plans in place to manage energy waste over the shut down period, some businesses have planned ahead and the research shows that switching off equipment and lights are the most popular energy saving measures for forward-thinking companies. In addition, more than two thirds (69%) of those who will be reducing their operating hours over Christmas said they will change the settings on their building systems such as heating and lighting to reflect these changes, ensuring they will be able to use energy as efficiently as possible.

Phil Scholes continued: "It is great to see some businesses are ensuring they don't waste energy over the Christmas break. Most organisations can save up to 20 per cent on their fuel bills by better managing their energy use and investing in cost-effective measures, so there is a real opportunity for more SMEs to save in 2013."

- ENDS -

npower is committed to helping its small business customers to improve their energy efficiency. npower SmartStart offers business customers advice and guidance on reducing energy consumption. New business customers receive an energy monitor designed to improve their consumption awareness as well as access to a dedicated energy efficiency telephone helpline and website.

For major energy users, npower offers multi-utility management consultancy to enable organisations to improve efficiencies right across the procurement/consumption chain.

npower customers include BT, AstraZeneca and Sainsbury's.

RWE npower announces launch of pioneering training scheme

Thu, 20 Dec 2012 17:18:05 GMT

RWE npower has launched a pioneering training scheme to help jobseekers improve their numeracy skills and find work at npower's customer contact centres.

As well as offering high standards of customer service, npower's customer advisors must be competent with numbers to effectively deal with meter reads, customer bills and customer account queries. Applicants for roles at npower's customer contact centres - which employ approximately 5000 people in the North East alone - often fail to secure roles purely on their numerical ability, despite excelling in all other areas.

Recognising this, npower has launched an initiative to offer any recent applicants to npower's Customer Service Advisor roles who have been unsuccessful due to their maths ability the chance to enroll in a series of numeracy awareness courses. After completing the courses, they can immediately re-sit the numerical exercise and, if successful, they will be offered a role.

Launched in Sunderland, where npower's contact centres are one of the city's largest employers, the initiative is being carried out in partnership with Sunderland City Council and the University of Sunderland. Training is provided by the University at npower's contact centre in Houghton-le-Spring, with support provided by the business investment team at the council.

If successful, npower will endeavour to forge similar partnerships with other councils, with the aim of helping more people to build their confidence and find gainful employment whilst bolstering the energy firm’s workforce in this important customer-focused area.

Gillian Tarelli, Resource and Talent Manager at npower, said: "At npower we are passionate about helping people to reach their full potential, and so are delighted to be working with our partners in Sunderland on this project.

"We hope that this pioneering partnership can become the blueprint for similar training schemes across all of our sites in the North East, harnessing the expertise of local authorities and educational organisations along with that of our teams at npower to improve employment prospects for people around the country."

Dr Felicity Breet, associate dean in the Faculty of Education and Society at the University of Sunderland, said: "This project is about confidence building as well as competence building in working with numbers. In a contact centre role, there is the need to work at speed and under pressure, which are important factors in addition to getting the maths right.

"We have been very pleased to be involved in this initiative. At the university, it is part of our mission to offer a 'life changing experience', and what better way to help change people's lives than help them find employment."

Councillor Mel Speding, Cabinet Secretary of Sunderland City Council, said: "In Sunderland we have a contact centre industry we are very proud of, which offers opportunities to thousands of local people. Working alongside npower, we are committed to helping more people to improve their skills and confidence, so they are able to find positions and careers within the sector.

"This project is an excellent example of the City Council, university and business all coming together to help provide support and job opportunities for people in Sunderland and the North East."

About npower:
RWE npower is an integrated energy business, generating electricity and supplying gas, electricity and related services to customers across the UK. It operates and manages flexible, low-cost coal, oil and gas-fired power stations - generating over 11 GW of electricity. It serves around 6.5 million customer accounts and produces more than 10% of the electricity used in England and Wales. It is also on twitter - @npowerhq -, Facebook and YouTube.

PR Contact:
Sunita Patel
Bridgwater Road
Worcester
WR4 9FP
0845 070 2807
www.npower.com

npower Future Leaders to visit the Arctic Circle

Tue, 11 Dec 2012 12:29:17 GMT

Four St Andrews University students will be taking a trip of a lifetime to the Arctic Circle after winning npower's Future Leaders competition. The intrepid group will visit the land of the Midnight Sun to dog sled over 200 km from a base camp into the wilds of Europe's most northern country.

The team of undergraduates from the University of St Andrews found out that they had won the competition at a ceremony at npower's Rainton offices in the North East attended by RWE npower Chief Commercial Officer, Paul Massara.

The npower competition, which launched in June, involved teams of students from universities across the UK, who each had to run a green sustainability project around their university areas. All teams had to produce films of their campaign from start to finish and submit to npower’s judging panel, who ultimately judged the best team as winners of this prestigious prize.

The St Andrews 'Team Penguin' project provided students a sustainable alternative to short taxi rides from the centre of town to the halls of residence. They set up a free pedicab service, targeting 7,000 students during Fresher's Week, with the aim to increase awareness of growing student carbon footprints. The project was also applauded by various companies and dignitaries such as Friends of the Earth, Virgin Travel, Zac Goldsmith MP and Tony Blair’s office.

Team Leader for 'Team Penguin', Mark Preston commented: "We can’t believe we're off to the Arctic in March! It’s an absolute trip of a lifetime and one which we think will be a real challenge.

"We worked extremely hard on our campaign which has reached over 5,000 people with our sustainable message and have raised vital funds for Macmillan Cancer Support through passenger donations.

"But the hard work doesn’t stop there - we’re now looking to expand our project to use pedicab services to transport university cargo and replace university transport vans, in the hope to leaving a lasting legacy of our project."

Paul Massara commented: "I would like to congratulate Team Penguin for their commitment and enthusiasm in delivering sustainable projects which will make a real difference to their university campus.

"The npower Future Leaders Challenge has offered a platform to develop specific skills to help them in their future careers. I am positive that their projects will continue to develop and that they will have inspired others to consider how they too can make a difference.

"We developed the npower Future Leaders Challenge to find undergraduates with passion and drive, and I believe we have unearthed that passion and also found real climate change champions in this competition."

Heading off to the Arctic with Team Penguin will be five npower employees who all created individual sustainability projects, ranging from reducing paper towel usage at our Rainton and Solihull sites, to growing vegetables in the Midlands.

- Ends -

About npower:
As a company, npower understands the importance that our society's future leaders will play in shaping and driving the energy debate and the need to balance cleaner more sustainable energy with keeping prices down.

The importance of living more sustainably, as the indigenous communities of the Arctic have learnt over centuries, is fundamental in helping to balance this ever changing equation.

The npower Future Leaders competition helps to inspire the next generation of future leaders to think differently and help tackle climate change by engaging people in their communities.

Npower reveals appliances save women 10 years of housework

Tue, 11 Dec 2012 09:49:48 GMT

To mark the end of the Queen's Diamond Jubilee year, npower has launched an online archive called 'Remember How We Used To' on Historypin.com. Images submitted by the public show how lives have changed over the years, particularly in the home. In the 1950s, women would spend whole days cooking and cleaning as high-tech gadgets such as washing machines, tumble dryers, microwaves and vacuum cleaners were the preserve of a lucky few***.

To examine how lives have been transformed by energy over the last 60 years, the energy supplier commissioned Warwick Business School to compile a report on the topic. Findings show that women of the 1950s spent an incredible 50 hours each week on housework - 12 more than the average full-time job today**. In comparison, women now spend just 18 hours a week on housework, 62% less than 50 years ago*.

According to Warwick Business School, these differences are largely due to mass electrification in the 1950s and the boom of labour-saving appliances in the 1960s. Homes today have three times as many appliances and gadgets compared to a typical 1950s household***.

In the 1950s, only 3% of homes had a refrigerator*** meaning that women would have to undertake food shopping on a daily basis and in the absence of a supermarket, and fresh food was bought from a number of individual shops. Meanwhile, only 7.5% of homes had the luxury of a washing machine***, meaning tubfuls of laundry were done manually and on a daily basis, while water for baths was often heated in a boiler powered by the coal fire.

Will Skillman from Warwick Business School explained: "Spending in excess of 50 hours a week** on housework is more than a full-time job, and so it's not surprising that there was less spare time for a career or hobbies for the 1950s housewife.

"Women would get up early to do an hour's housework before making the family's breakfast, and then, after walking the children to school, it would be back to the house to do the washing by hand before ironing and baking followed. The evening would be taken up with cooking the dinner and tidying up afterwards before preparing for the next day.

"The surge in appliances in the last 60 years has significantly reduced the time needed to maintain a home, resulting in an important revolution for women. Women now make up 46% of the workforce, compared to just 30% in 1952****."

"The daily routines for both men and women now are so different to that of our parents and grandparents. Today, 99% of homes have a fridge*****, 94% a washing machine*** and 92% of homes are centrally heated******. There's a risk that future generations may never know how life was before these appliances became commonplace, hence the introduction of the energy archive."

- ENDS -

Notes to editors:
All findings, unless stated otherwise, are attributed to the Warwick Business School.
*Based on a survey commissioned by npower and completed by Opinion Matters in December 2012 in which the responses of 978 UK adults (including 577 women) were recorded.
**1950 housework stats based on evidence compiled by the Cabinet Office in its paper ‘Families in Britain: An Evidence Paper’. 1950s stats calculated on a 6% decline per decade. www.education.gov.uk/publications/eOrderingDownload/Families%20Evidence%20Paper%20v0%2032%20181202.pdf
***Household appliances and the use of time: the United States and Britain since the 1920s (Bowden and Offer) onlinelibrary.wiley.com/doi/10.1111/j.1468--?0289.1994.tb01399.x/pdf
**** Chartered Institute or Professional Development www.cipd.co.uk/NR/rdonlyres/4C4C717A-2EDD-424E-9BD0-592367D444A6/0/5758WorkAuditWEB.pdf
*****Fashion Era www.fashion-era.com/1950s/1950s_8_society_never_had_it_so_good.htm
******Lloyds Banking Group www.lloydsbankinggroup.com/media/pdfs/research/2010/50_Years_of_Housing_UK.pdf

npower installs Solar power to save carbon

Wed, 21 Nov 2012 11:05:23 GMT

A large-scale project to install solar panels across eight of its key UK sites was completed by npower between April - July 2012.

Approximately 200 photovoltaic panels, which generate a total of 50kW of electricity, were installed at each site by npower's Business Energy Services division, while battling the wet and windy weather this summer. The installations ensure that the range of buildings, from one of npower's power stations at Little Barford in St Neots, to one of its main call centres in Houghton-le-Spring, just outside Sunderland, will benefit from reduced carbon emissions.

As solar PV is an ideal renewable energy technology for most buildings, it suited the npower premises which differed in age and location types from urban to rural surroundings and featured varying roof styles.

The new technology will help npower achieve its target of reducing the carbon emissions from its offices by 38% by 2014. It will also allow npower to generate electricity during daylight hours and export any that is unused back to the Grid, thereby saving both energy and costs. The solar PV is already having an impact on the amount of electricity the offices are taking from the Grid for power. Birch House, an npower office in Oldbury in the West Midlands, which houses around 500 employees has already seen a 16% reduction in power used from the Grid when compared to the previous year thanks to the solar PV and other measures implemented across the site.

The installation of solar PV technology is part of the company's wider commitment to energy efficiency. Other measures have included the installation of energy efficient air conditioning units, motion sensor lighting and new recycling facilities.

Dave Horton, property sustainability and capital investment manager from npower, commented: "npower is committed to reducing the environmental impact and carbon footprint of our sites. This project is designed to help us meet these aims. It is great to see the significant results achieved already at Birch House and across our other sites.

"The comprehensive planning that went into the project was really important to make sure it was completed on time and as efficiently as possible. It was particularly essential as not only did we have to install the solar PV on a variety of buildings and roof styles, we also had to contend with all the elements the great British summer weather threw at us. The project was completed swiftly in less than two weeks and it was crucial disruption was kept to a minimum as the sites were fully operational throughout."

ENDS

About npower:
npower offers market-leading energy services for private and public sector organisations including:
- M&E services including plumbing, heating and electrical installations
- Energy management products and services including monitoring and targeting tools encompass and Energy Assist
- Renewable energy technology specification and installation including solar PV and micro CHP
- M&E services including plumbing, heating and electrical installations

Npower joins Children in Need fundraising effort

Wed, 14 Nov 2012 09:40:40 GMT

As Children in Need returns to screens on Friday 16th November, staff at the npower call centre in Burton are gearing up for a busy night.

More than 160 npower employees have volunteered their time to man 96 dedicated phone lines, taking donations throughout the entire live BBC broadcast. This is the second year the team at Burton has been selected as the BBC's regional call centre for the West Midlands, having taken more than 5,250 calls and £175,000 in donations in 2011.

After last year's success, npower is doubling the number of dedicated lines and staff will be taking donations from 6.30pm on Friday until 2.00am Saturday.

Last year, more than £9 million was taken in donations by the 55 regional call centres across the UK, which saw Children in Need raise a staggering £26 million on the night.

Paul Walker, contact centre manager for npower in Burton, commented: "We are thrilled to be representing Children in Need again this year, and we have many new and returning volunteers keen to be involved. Many of our volunteers will be finishing a normal working day before hitting the phone lines.

"To get everyone in the fundraising mood and keep them going through the night we will be donning fancy dress, with the theme being ‘back to school’, as well as various other activities and games to raise money. A number of local food outlets have also donated food to keep our volunteers energised through the evening.

"We've decided to increase the number of phone lines on the night to ensure that those wishing to contribute to this year's grand total have an opportunity to do so, and we're expecting a very busy night."

The npower team has been building up to the big event on Friday with a range of fundraising activities including dress down days, raffles and quizzes. npower has also pledged to add £5,000 to any money raised by the Burton team for Children in Need.

Paul Walker added: "The response from staff has been amazing, and it's great that we have this opportunity to use our resources and expertise to support the cause in the best way we can."

Children in Need is dedicated to making a difference to the lives of children across all of the UK. Its vision is that every child in the UK has a childhood which is safe, secure and happy and allows them the chance to reach their potential. The charity also provides grants for projects which focus on children and young people.

This year's live show promises to be bigger and better than ever and every penny raised or donated through call centres like npower's will go towards helping disadvantaged children in the UK.

About npower:
npower is one of Britain's largest electricity suppliers and supplies gas, electricity and related services to 6.6 million customers across the UK. npower supplies green energy to Wembley Stadium and the Liberty Stadium in Swansea. npower is a market leader in renewable energy and sources the green energy for juice directly from renewable sources, at no extra cost. npower has been awarded platinum status in Business in the Community’s CR Index and is one of 29 companies to have achieved the CommunityMark since its launch. All CommunityMark achievers have been recognised for demonstrating excellence in their holistic and strategic approach to community investment. Join the energy industry discussion on npower's interactive debating website the brighter energy debate where users can post questions, views and comments. npower is also on twitter (@npowerhq), YouTube and Facebook.

Npower reports a £330bn investment needed in UK energy infrastructure by 2030

Mon, 12 Nov 2012 10:14:26 GMT

The urgent need for up to £330bn of investment in the UK's energy infrastructure to ensure a secure energy supply, meet carbon emissions reduction targets and protect the UK economy by 2030, is highlighted in a new report from The London School of Economics and Political Science.

The npower Future Report - 'Energy and the economy: The 2030 outlook for UK businesses' - reflects upon the need for a balanced focus on economic growth and investment in the energy infrastructure to deliver a low carbon and strong UK economy. It also calls on businesses to act now to ensure they are protected for the future.

Three potential scenarios for the 2030 energy and economic landscape and the implications for UK business are examined in the report; from continued austerity to a sidelining of carbon emissions reduction targets in favour of cheaper energy sources to power the UK and businesses. The report shows how a number of factors will shape what 2030 will mean for UK plc.

Professor Samuel Fankhauser, author of the npower Future Report, Co-Director of the Grantham Institute on Climate Change and the Environment at The London School of Economics and Political Science and a member of the Committee on Climate Change, commented: "This report shows how fragile and delicate the equilibrium of factors is for protecting the future of the UK energy industry. A slight change of emphasis in policy, a weakening economic picture or a preference for cheaper energy sources over low carbon energy generation could result in very different operating environments for UK businesses. It is crucial UK businesses take action now to overcome the potential challenges they may face."

Volker Beckers, CEO of RWE npower, commented: "£200bn by 2020 has been the long-held figure recognised as being key to a secure energy future. However, this report shows that almost the same amount again is needed just 10 years later to provide the right environment to balance cost, carbon and continuity of supply. It is therefore crucial that the UK energy industry, Government and businesses work collaboratively to ensure this level of investment is secured and foundations are set for economic and environmental prosperity by 2030."

- ENDS -

About npower:
npower is a top business energy supplier in the UK market, providing gas and electricity to over 238,000 small to medium sized enterprise sites and around 17,000 industrial and commercial customers, with over 100,000 sites.

npower Industrial and Commercial Markets is an award-winning business energy supplier. In 2010 it was named 'The Consumer Supplier of the Year' at The Energy Event and was also awarded 'Energy Supplier of the Year' at the inaugural Energy 'Buying & Supplying Excellence' Awards. Both awards were voted for by business customers. In 2011 npower also won the 'Risk Product or Service of the Year' at The Energy Awards.

npower is dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills. It aims to have a positive impact on the communities it serves and reduce its customers' carbon footprint whilst always improving its service to customers.

npower specialises in risk management solutions, including market-leading flexible energy purchasing, energy efficiency, and broader energy management functions, tailored to every size of business.

Local museum gets juiced up with help from npower

Mon, 29 Oct 2012 11:02:11 GMT

Staff from npower and Doncaster Museum and Art Gallery are celebrating the installation of a new £300,000 biomass boiler; replacing the museums two old, inefficient, oil fired boilers, which had come to the end of their useful life after 20 years of service.

The new biomass boiler is expected to give the museum at least 30 more years of heat and power, as well as saving energy and money.

The new boiler has been jointly financed by the npower Juice fund and Doncaster Council with npower financing over two-thirds of the overall cost. The project has been managed throughout by Doncaster MBC Construction Services Team.

Since the npower Juice fund was launched in 2001, it has raised more than £2 million and the money has helped to support renewable energy and community based projects all over the country. The Juice fund also helped three other community based projects over the summer holidays by installing renewable technologies which include solar panels and another biomass boiler.

To help with the celebrations, npower has invited Woodfield Primary School to the museum for a Climate Cops Academy day and a mini energy treasure hunt. Installing the new biomass boiler will help keep the museum warm and safe for many years, keeping Doncaster's treasures safe for generations to come.

Councillor Cynthia Ransome, Deputy Mayor and Cabinet Member for Communities, said: "Of the two boilers that were in the museum, one had broken and the other was beyond the end of its economic life, so we are delighted with our new biomass boiler.

"It will help keep the museum powered for many more years to come and enable future generations to enjoy its fantastic exhibitions in warm and comfortable surroundings."

Matthew Cole, npower's Project Manager, added: "It's fantastic that we were able to help Doncaster Museum as it’s a real asset to the community here. Not only will it enable the museum to stay open for at least another 30 years, but it will also save them money."

Rosie Winterton, MP for Doncaster Central said: "It's fantastic to see Doncaster Museum, npower and the council working together on this project. The new energy-saving measures will provide the museum with years of heat and power using renewable energy."

- ENDS -

Notes to Editors:
- Doncaster Museum and Art Gallery was opened in 1964 as a purpose-built Museum to display important collections of natural history, archaeology, local history, fine and decorative art
- Last year the museum saw 78,000 visitors through its doors
- npower Juice is electricity that is 100% matched with renewable sources. It costs the same as npower's standard electricity.
- Juice has been certified in line with OFGEM's Green Supply Guidelines, as a tariff with genuine environmental benefits. In addition, for every customer that takes Juice, npower makes a contribution of £10 every year into the Juice Fund. The fund is then used to support community based renewable generation projects which provide a real environmental benefit.

About npower:
Npower is a market leader in renewable energy and sources the green energy for juice directly from renewable sources, at no extra cost. Juice is generated from a number of renewable energy sources - primarily at Britain's first major offshore wind farm, North Hoyle, off the North Wales coast. npower has made a commitment to purchase enough electricity from renewable sources to match the Juice customers' electricity consumption.

npower has 'Grand Designs' on saving energy

Fri, 12 Oct 2012 16:15:16 GMT

Consumers looking to take control of their energy costs will be able to get the latest energy efficiency advice from npower at this year's Grand Designs Live.

Visitors to Grand Designs will be able to meet with npower's energy experts, receive energy efficiency advice, discuss what renewable technologies are available to them and sign up to receive more information about the Government's new Green Deal initiative, as it progresses.

npower is inviting visitors to the stand to learn more about how to create a warmer home, including how the Green Deal might help them to achieve this. The aim of Green Deal is to revolutionise the energy efficiency of British properties and reduce carbon emissions. With the Green Deal, households will be able to receive finance in the form of a loan, to help pay for energy efficiency improvements, such as loft, cavity or solid wall insulation. It works on a 'pay as you save' principle allowing consumers to repay the loan in instalments via their energy bill. As well as avoiding potentially large up front costs, which can be a massive barrier, consumers can take comfort in the knowledge that repayments should not exceed the estimated savings on their energy bills – the so called 'Golden Rule'.

Visitor's who sign up to receive more information about the Green Deal and request an Energy Performance Certificate (EPC) for their home from npower, will automatically be entered into a free prize draw for up to £5,000 worth of energy efficiency improvements.

David Titterton, npower's Director of ECO and Green Deal Delivery said: "Saving energy for consumers is key to running a successful energy services business. There are significant changes to government legislation taking place which, in principle, should make access to key energy saving improvements easier for everyone. The Green Deal is a fundamental shift in the way that people can finance energy efficiency improvements for their home.

"While the final details are still being worked on, we want to encourage as many people as possible to find out more about the Green Deal and energy efficiency. So why not come down to Grand Designs and visit us at our stand."

Grand Designs Live is taking place until October 14th at the NEC and is the UK's leading home show. The event will have over 500 exhibitors, across six different sections, covering interiors, gardens, home improvement, renovations and technology. Visit npower on stand B550.

Notes to editors:
Green Deal repayments should not exceed the estimated savings the householder is making on their energy bills - the so called 'Golden Rule'. For example; If loft insulation is installed and the estimated energy saving in the first year following installation is £85, the annual repayment to the Green Deal provider should not exceed £85.

About npower:
npower is one of the top gas and electricity suppliers to the UK business market, serving over 238,000 small to medium sized enterprise sites and around 17,000 industrial and commercial customers, with over 100,000 sites.

RWE npower announces opening of Pembroke Power Station

Mon, 24 Sep 2012 15:19:48 GMT

RWE npower has announced that its 2000MW flagship power station in Pembroke is now fully commercially available. RWE now operates the largest and most efficient gas-fired power station fleet, as well as the largest renewable energy portfolio, in Britain.

A group of officials and industry leaders joined John Hayes MP, Minister of State, Department of Energy and Climate Change, Peter Terium, Chief Executive Officer, RWE AG,and Stephen Crabb MP, Parliamentary Under Secretary of State for Wales to open the new Pembroke Power Station at a ceremony at the site.

The £1 billion state-of-the-art station is one of Europe's largest and most efficient combined cycle gas turbine plants. At 2000MW, it will have an important role to play in the UK's energy supply, able to respond quickly to the market to provide a highly flexible and reliable source of energy to over 3.5 million households.

Volker Beckers, Group Chief Executive Officer, RWE npower, said: "I'm delighted to welcome Pembroke Power Station into our portfolio of operational plants. This addition means RWE npower now has the largest and most efficient gas portfolio as well as the largest fleet of renewable energy technologies in the country."

Minister of State for Energy, John Hayes MP, said: "The opening of Pembroke Power Station is great news for our energy security.

"Every new power station built is a real strategic asset for our economy. This billion-pound investment will play a vital role in our energy mix, providing a flexible, reliable energy supply for homes and businesses across the country."

Parliamentary Under Secretary of State for Wales, Stephen Crabb said: "As a Pembrokeshire resident and MP, I have been fortunate enough to see first-hand how the strong collaboration of RWE npower, local businesses and the wider community has led us to where we are today. I am delighted to be here to see all that hard work come to fruition.

"Apart from the long-term jobs this state-of-the-art facility will create, it will also play a significant role in promoting the wider economic development of the local community - and Wales as a whole - for generations to come.

"With the ever-increasing demand for energy production, the UK needs new sources of power generation. I have no doubt that this facility will play a vital role in maintaining the UK's energy supplies for the future and make its own contribution to creating economic prosperity for Wales."

Control of the final unit of Pembroke was handed over to the station team last week, marking the end of over three years of construction, in which over 10,000 contractors worked 7.4 million man hours to complete the state-of-the-art facility. The opening ceremony was also a chance to thank all of the people have been involved in the successful construction of the plant for their commitment and hard work.

RWE has invested over £1 billion a year into the UK over the past few years. As well as the £1 billion Pembroke station and the £650 million gas-fired Staythorpe power station which opened last year, RWE is also the UK's leading investor in renewable technologies, with more installed renewable capacity and more investment than any other major energy company in the past five years.

Npower urges businesses to plan ahead for winter energy management

Wed, 05 Sep 2012 15:23:20 GMT

npower is advising large energy users to start planning their winter energy management strategy now to ensure they are well prepared to take control of their energy costs.

One key step businesses can take is to put systems in place to better manage Triads and the transmission fees that result from them.

Each year, three half-hour periods of peak energy demand, known as Triads, are called by the National Grid, and the demand in these periods is used to set transmission fees (TNUoS), which can be part of energy bills. Triads fall between November and February, usually between 5-6pm during cold weather spells, when industrial demand coincides with the high domestic tea-time period.

However, businesses that have TNUoS as a pass-through charge on their bill can actively manage their consumption, and therefore their costs, during these times as part of an business energy management strategy. npower offers a Triad warning service for customers, issuing a prediction of when a Triad period is likely to occur a day in advance so that businesses can make an informed choice on how to manage their consumption and reduce the impact of National Grid fees. Businesses can estimate how much they could save by responding to Triad warnings using npower’s free Triad savings calculator tool at http://bit.ly/TriadCalculator.

Wayne Mitchell, npower's industrial and commercial markets director, added: "We're always working to help businesses take control of their energy costs, and planning to manage Triads is a key part of an integrated energy strategy. npower not only issues Triad warnings a day in advance, to enable businesses to incorporate any measures into their usual energy management plans, but our online savings calculator can also help businesses work out the cost benefits of signing up to the warning service.

"npower has offered a triad warning service for over 15 years and has an excellent track record for accuracy. We would urge businesses to sign up as soon as possible, so they have the alerts in place before the cold weather begins. Only then they will be able to take full advantage of the benefits offered."

For more information on npower's Triad warning service and how your organisation can save money visit www.npower.com/triad.

- ENDS -

npower Industrial and Commercial Markets is an award-winning business energy supplier. In 2010 it was named 'The Consumer Supplier of the Year' at The Energy Event and was also awarded 'Energy Supplier of the Year' at the inaugural Energy 'Buying & Supplying Excellence' Awards. Both awards were voted for by business customers. In 2011 npower also won the ‘Risk Product or Service of the Year’ at The Energy Awards.

npower is dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills. We aim to have a positive impact on the communities we serve and reduce our customers' carbon footprint whilst always improving our service to our customers.

npower specialises in risk management solutions, including market-leading flexible energy purchasing, energy efficiency, and broader energy management functions, tailored to every size of business. npower helps companies monitor and manage energy consumption to bring commercial and environmental benefits. To achieve this, npower has developed a monitoring and targeting (M&T) tool – encompass. A web-based system, encompass gives businesses accurate and timely information on their energy consumption, providing them with data they need to implement cost and CO2 reduction policies.

The system automatically collects data from half-hourly and smart meters, providing a detailed report on a business's energy consumption behaviour, and the related cost and environmental impacts of this.

Npower reveals iPod generation makes up 40% of all UK volunteers

Mon, 20 Aug 2012 10:28:59 GMT

Npower has released new research which reveals 18-24 year olds are the most likely age group to give up their free time to help in their community with 85% willing to commit time to voluntary projects.

The study of 2,000 people, carried out by one of Britain's leading energy providers, npower, shows that the iPod generation is holding up David Cameron's vision for the Big Society, as 40% of people in this age group say they have volunteered recently compared to just one in six older adults. 41% of Brits who claim to have volunteered did so when they were under 24.

The research reveals Britain's youth are charity champions with half of all 18-24 year olds saying that everyone should volunteer at least once in their lifetime, compared to just 38% of other ages. Putting their elders to shame, 42% of over 55s, the age group most associated with voluntary work, have never volunteered.

Despite a perceived desire to help, with 60% of all Brits saying that volunteering is important, more than one in four people aged 25-65 say they have no interest in volunteering.

This lack of action is perhaps not surprising as more than half (56%) of those questioned think people in full time employment have busier lives than those of previous generations. A staggering 60% of Brits say work commitments, their employer, or lack of time, is preventing them from getting involved in their community, whilst a third (36%) are holding off until they retire.

Bev Frain from UK volunteering charity, CSV, explained: "npower's survey highlights that Britain's youth are not worthy of their bad reputation and actually need to be applauded for the work they are doing. However, the research also highlights a gap in Britain's voluntary sector, where people of working age haven't volunteered since they were younger, citing 'lack of time' as the main obstacle for not getting involved.

"There is a significant appetite for volunteering in the UK and that's why it’s important that businesses like npower encourage volunteering through the workplace and get other age groups involved. In fact, grouping together with colleagues can be the easiest way to make a big difference without committing a huge amount of time.

"Spending just one day a year supporting a local community group, or half an hour a week mentoring young people or helping primary school children improve their literacy and numeracy skills makes a huge difference to the lives of others without taking up too much time. There's a tremendous reservoir of skill, talent and energy out there, and we want to empower people and businesses to maximise these skills to help others."

A survey of npower volunteers in 2011 revealed that 96% of those who had taken part said they felt they had made a difference and 83% felt more positive about working for the company. Meanwhile, 74% said they’d feel more motivated at work in the future.

For more about volunteering, visit www.csv.org.uk

About npower:
npower is one of Britain's largest electricity suppliers and supplies gas, electricity and related services to 6.6 million customers across the UK. npower supplies green energy to Wembley Stadium and the Liberty Stadium in Swansea. npower is a market leader in renewable energy and sources the green energy for juice directly from renewable sources, at no extra cost. npower has been awarded platinum status in Business in the Community’s CR Index and is one of 29 companies to have achieved the CommunityMark since its launch. All CommunityMark achievers have been recognised for demonstrating excellence in their holistic and strategic approach to community investment. Join the energy industry discussion on npower's interactive debating website, the brighter energy debate, where users can post questions, views and comments. npower is also on twitter (@npowerhq), YouTube and Facebook.

Npower reveals UK homes turning up the heat this summer

Tue, 10 Jul 2012 14:04:02 GMT

Npower research has revealed that many homes across the UK resorted to switching their heating on to deal with this summer's unseasonal weather.

Findings from energy company npower reveal that 50% of UK homes had used some form of heating in the last four weeks, and this figure rose to 58% for residents over 55 years of age. With the summer weather yet to make an appearance and boiler systems usually switched off in spring still in operation, npower is encouraging Brits to ensure their boilers are operating efficiently and safely.

To help homeowners keep their heating systems in good working order, npower has launched a combined energy tariff and central heating care package, meaning that new customers signing up to the Bill Saver energy tariff can take advantage of discounted central heating care.

Npower's new offer combines the Bill Saver tariff, which offers annual charges discounted at 7%* until August 2013, with an exclusive central heating care offer, only available to new dual fuel customers taking this tariff.

Npower's central heating care includes unlimited callouts as well as parts and labour**. The service also includes an annual boiler service and safety check giving homeowners peace of mind that everything is operating efficiently and safely. An additional bonus is that npower's central heating care has no call out charges.

David Bond, Customer Marketing Manager at npower, commented: "The weather over the last couple of months has seen many people in the UK reaching for the heating controls and so it's important that heating systems are well maintained so they are ready to spring into action when needed.

"Signing up to a central heating care product now will keep systems protected over the summer and, crucially, ensures that come winter residents have access to a team of qualified engineers and a 24/7 helpline should anything go wrong. This is a limited offer so we're encouraging homeowners to sign up now to take advantage of our Bill Saver tariff and our cheapest central heating care together."

Npower's central heating care offer is available until 30th July 2012. For more information please contact 0800 229 999 or visit www.npower.com.

- ENDS -

Notes to Editors:
*Bill Saver Aug 2013 annual charges are discounted at 7% below npower’s standard variable charges for the average customer until 31/08/13.
**Provided that the boiler is not beyond economic repair. No repairs can be carried out in the first 14 days.

Bill Saver August 2013: charges are guaranteed to be 7% lower for the average customer, on an annual basis, than npower's standard (offline) variable charges from time to time until 31/08/13 when they will revert to prevailing (offline) standard prices. Prices aren't fixed or capped so may vary during the offer period. Requires a residential contract with npower for electricity and/or gas on the Bill Saver August 2013 tariff entered on or after 23/04/12, paying by Direct Debit or on receipt of bill. Based on a customer with a typical annual average electricity consumption of 3,300kWh and gas consumption of 16,500kWh. Includes VAT at the reduced rate of 5%. Annual charges for customers at other consumption levels will vary. As Bill Saver has a standing charge, annual charges for customers with an annual electricity consumption of 728kWh or less and/or annual gas consumption of 4572kWh or less (as applicable) may be higher than our standard charges. Bill Saver August 2013 is not available to prepayment customers or customers with non-standard metering. Offer subject to availability and may be withdrawn, suspended or amended at any time. Full terms and conditions available at npower.com

About npower:
npower is one of Britain's largest gas and electricity suppliers and supplies services to 6.6 million customers across the UK.

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