‘Mould, rust and dried faeces’: Inspectors slam nursing home


PENSIONERS at a Liverpool care home were left living in dirty conditions and put at risk of malnutrition, inspectors said.

The Care Quality Commission slammed Finch Manor Nursing Home in Dovecot as inadequate after ruling parts of the home were “not suitable for use” and not safe for people in its care.

Inspectors found one person’s bed rail stained with what looked like dried faeces, a hoist used for lifting was rusty and sealant around some baths was mouldy.

The CQC report said people did not always have regular baths or showers, and the home did not have the right systems in place to ensure they received enough to eat and drink.

Inspectors said the home had taken “little action” to ensure people received adequate nutrition and hydration – despite concerns being raised following a previous visit in May 2017.

Since their visit Finch Manor Nursing Home has been taken over by Lotus Care, which told the ECHO it was working closely with the CQC and Liverpool city council to improve standards.

The CQC report said: “Some of the people who lived at the home were on food and drink charts to monitor their weight due to the risk of malnutrition.

“People’s food and drink charts however showed that some people had not received sufficient nutrition to prevent weight loss and ill-health.

“For example, one person’s food and drink charts showed that for a period of 10 days they had declined all of their meals and simply had a couple of spoonfuls of porridge or dessert each day. They had also not received the right amount of dietary supplements.

“Another person records showed they had lost 16% of their own bodyweight in the last six months.

“Despite this neither the manager or clinical staff had picked this up so that action to prevent malnutrition was taken.”

The CQC said the home had improved how it managed medication, but some records were still not completed properly.

Inspectors, who visited the home in November last year, said parts of the building needed repairs, and this meant effective cleaning was difficult.

These issues were also identified at the previous inspection in May.

On the most recent problems, they said: “Due to the damage in some areas of the home, effective cleaning was difficult. For instance in one bathroom, the paint and woodwork at the back of the toilet unit was damaged, one of the communal bath hoists was rusty and enamel around one of the communal baths was chipped.

“There was mouldy sealant around some of the communal baths, multiple cigarette butts and debris around the grounds of the home, and one person’s bed rail was stained with what looked like dried faeces.

“The person was asleep in their bed at this time.”

Residents at the home on Finch Lea Drive, which can accommodate up to 89 people who need nursing or personal care, expressed mixed opinions about the care they received.

Comments ranged from “The place is secure and staff are sound”, to one who said they had “Too many (concerns) to mention”.

Inspectors found staff were patient, kind and caring but the majority of relatives thought there were not enough on duty.

They concluded there were not enough staff on duty at all times and no adequate systems in place to determine what staffing levels were safe.

The CQC said it had referred its concerns to the local authority and Clinical Commissioning Group and the home would be kept under review.


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