Server crash delays Muni buses across San Francisco


Buses are delayed citywide due to an earlier system equipment issue and Muni’s official app isn’t giving accurate times. Photo: Michael Macor, The Chronicle

An unknown number of bus lines are delayed across San Francisco due to a server crash that impacted the radio system and is now causing the city’s app to malfunction.

“Between about 6:15 a.m. and 6:40 a.m., the radio system was down,” said Paul Rose, a spokesman for San Francisco Municipal Transportation Authority. “So we were making sure that all of those radios work before we sent those buses out, so every operator has a working radio.”

Rail hasn’t been affected by the server problems, he added.

Buses were delayed to start the day as Muni staff “manually checked each radio,” Rose said. “Buses at our Potrero yard are still moving out slowly, so that would impact lines like the 38 Geary.”

Muni operates roughly 80 lines within the city, Rose said. Although radio issues have since been resolved, he said, the transit organization’s official app, NextBus, continues to have issues.

“We restored the radio communication, but the server remains down, so we can’t get operators logged into the system, which is why vehicles can’t connect to NextBus,” Rose said.

There is no estimated time for the issue to be fixed.

“We’re trying to get the buses up and running as soon as possible, and we apologize for the inconvenience,” Rose said.

Sophie Haigney is a San Francisco Chronicle staff writer. Email: Twitter: @SophieHaigney


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